REGISTRATION NO. 200001003034 (505639-K)
WHAT’S INSIDE OVERVIEW About This Report Company Vision and Mission Group Corporate Structure Corporate Information About MYEG Key Milestones Awards and Accolades PERFORMANCE Financial Highlights Statement of Values Added Distribution and Simpli˛ed Financial Statement Share Price Performance Investor Relations Management Discussion and Analysis LEADERSHIP ȌƊȲƮ ȌǏ (ǞȲƵƧɈȌȲȺٚ §ȲȌ˛ǶƵȺ jƵɯ ²ƵȁǞȌȲ wƊȁƊǐƵǿƵȁɈٚȺ §ȲȌ˛ǶƵȺ OUR BUSINESS Group Business Model Group Business Strengths Operating Environment Risks and Opportunities Outlook and Strategic Priorities Capital Consumed and Value Created (Output and Outcomes) SUSTAINABILITY STATEMENT Overview FY2021 Highlights and Achievements UNSDG Sustainability Governance Stakeholder Engagement Materiality Matters נמ ףמ פמ צמ מן ען פן ץן קן מנ ןנ ננ נס קס נע פע קע סף פף צף מפ ןפ נפ פפ סץ ףץ GOVERNANCE Corporate Governance Overview Corporate Governance Statement Audit Committee Report Risk Management and Internal Control Statement FINANCIAL STATEMENTS Directors’ Report Statement by Directors Statutory Declaration Independent Auditors‘ Report Statement of Financial Position ²ɈƊɈƵǿƵȁɈȺ ȌǏ §ȲȌ˛Ɉ ȌȲ mȌȺȺ ƊȁƮ Comprehensive Income Statements of Changes in Equity Statements of Cash Flows Notes to the Financial Statements ADDITIONAL INFORMATION Additional Compliance Information Directors’ Responsibility Statement Analysis of Shareholdings mǞȺɈ ȌǏ §ȲȌȯƵȲɈǞƵȺ ANNUAL GENERAL MEETING yȌɈǞƧƵ ȌǏ ɈǘƵ ÀɩƵȁɈɯٌ˛ȲȺɈ Annual General Meeting Proxy Form ץמן ןןן צנן פסן קסן ףען ףען פען מףן נףן עףן ץףן מפן ץףנ קףנ מפנ ספנ עפנ
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 2 ABOUT THIS REPORT INTRODUCTION For financial year 2021 (“FY2021”) which ended on 31 December 2021, MY E.G. Services Berhad (“MYEG” or the “Company”) and its subsidiaries (the “Group”) continued to enhance its integrated reporting (“IR”) disclosures in line with the best practice, principles based framework of the Value Reporting Foundation (“VRF”). MYEG’s FY2021 Integrated Annual Report (“IAR”) is guided by the following: 8 Content Elements 7 Guiding Principles 6 Capitals z Financial z Manufactured z Intellectual z Human z Social z Natural z Organisational overview and external environment z Governance z Business model z Risks and opportunities z Stratergy and resources allocation z Performance z Outlook z Basis of preparation and presentation z Strategic focus and future orientation z Connectivity of Information z Concise z Reliability and completeness z Consistency and comparability z Materiality z Stakeholder relationships The objective of the FY2021 IAR is to present readers with a comprehensive yet concise narrative of MYEG’s journey of value creation for the financial year. This includes financial and non-financial values for the Group and its stakeholders. BASIS OF PREPARATION AND MATERIALITY In selecting relevant content for the FY2021 IAR, the Group has adopted certain materiality criteria, which is information that is pertinent to the following: z The Group’s resources (capitals) z The business model z The outputs and outcomes created (financial and non-financial values)
ANNUAL REPORT 2021 3 OVERVIEW ABOUT THIS REPORT (CONT’D) Given the above, the FY2021 IAR has incorporated the following content elements: CONTENT ELEMENT DESCRIPTION About MYEG This section provides an overview of the organisation – general details on MYEG’s business operations, locations of business operations, services provided and other related introductory information. Group Business Model Details of the actual business model or business process on how MYEG provides its services to consumers. The section depicts the customer journey from start to end and how MYEG’s business model facilitates the consumption of services. Group Business Strengths Outlines how the aforementioned business process enables MYEG to derive specific business strengths or competitive advantages, upon which the Group can leverage to further solidify its business model. The section also illustrates the dynamic, interconnected relationship between the business process or business model with business strengths and business strategy. Operating Environment This section shows how MYEG continues to be well attuned to the macro-operating environment and how external trends and developments may impact the availability of capitals, internal business and value creation capabilities. Risks and Opportunities The assessment of external factors and its impacts on MYEG enables the development of a risk and likelihood matrix of materiality topics that can impact financial and nonfinancial value creation. Outlook and Strategic Priorities Beyond providing the overall operating landscape for FY2021, this section also outlines the key strategic priorities for MYEG going forward and describes how the Group intends to realise its future business plans. Capital Consumption And Values Created (Output And Outcomes) The provision of the value creation model provides a visual diagram of how resources are consumed to drive value creation. Management Discussion and Analysis A detailed review from the perspective of Senior Management on MYEG’s business and operational performance and the creation of financial values. Sustainability Statement Comprehensive yet concise disclosure of the Group’s environmental, social and governance (“ESG”) performance for FY2021. Corporate Governance Overview Statement Disclosures on the Group’s approach in ensuring compliance with the Malaysian Code on Corporate Governance 2021 (“MCCG”). APPLIED FRAMEWORKS The FY2021 IAR report draws from / has been developed in accordance with the following reporting frameworks: z Main Market Listing Requirements (“MMLR”) of Bursa Securities Malaysia Berhad (“Bursa Securities”) z Integrated Reporting Principles Based Framework of the International Integrated Reporting Council (“IIRC”). z Bursa Malaysia Sustainability Reporting Guide, 2nd Edition 2018 z FTSE4Good Index Disclosures (“FTSE Russell’s ESG Data Model”) z MCCG z Companies Act 2016 (“Act”) z Malaysia Financial Reporting Standards (“MFRS”) z ISO 31000 Risk Management Standard implemented in 2013
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 4 ABOUT THIS REPORT (CONT’D) SCOPE AND BOUNDARY Our FY2021 IAR covers the business operations, activities, processes and employees of the Group where relevant. Beyond financial information, information presented is intended to show how MYEG creates value over the short, medium and long-term horizons. Our scope is also bound by our present capacity to collate reliable, meaningful and accurate information. Therefore, disclosure is limited to the Group’s domestic operations unless stated otherwise. With the growth and expansion of our international operations and the maturity of data collection systems, we seek to include data from international operations in future reports. REPORTING PERIOD The FY2021 IAR covers the reporting period of 1 January 2021 to 31 December 2021, also known as FY2021. The reporting period is consistent with the audited financial year of the Group. ONLINE VERSION This report can be downloaded from https://www.myeg.com.my/investor-relations/reports-presentations and Bursa Malaysia’s website. FORWARD LOOKING STATEMENTS This report contains information on MYEG’s strategic priorities, anticipated risks and opportunities, industry outlook and the Group’s prospects. All information herewith was collated based on reasonable assumptions using existing forecast models and present market conditions, which may change due to a wide range of factors that are beyond the Group’s control. As such, all forward looking statements are not conclusive. Actual plans and results may differ from those expressed in this report. Forward looking statements do not serve as guarantees of future operational or financial results or any other kind of outcome. Such have not been reviewed or audited by an external auditor. ASSURANCE Financial data disclosed has been audited by Crowe Malaysia PLT and based on their findings, present a true and fair view of the Group’s position for FY2021. Non-financial performance data has not been audited but the Group’s Senior Management has judged it as a true and fair view of all material matters as well as the disclosure of our top line strategic plans for the short, medium and longterm so as not to place MYEG at a competitive disadvantage. FEEDBACK Feedback on this report and the issues covered can be channelled to our Investor Relations unit at (Tel) +603 - 7664 8000 or via e-mail to investors@myeg.com.my.
ANNUAL REPORT 2021 5 OVERVIEW COMPANY VISION AND MISSION VISION MISSION To be a high value-added provider of globally competitive IT services To realise our Vision, we strive to optimise our current technological capabilities, develop employee potential, enhance stakeholders’ confidence and increase our revenue growth through market and expansion, product expansion and continuous innovation. >900 Kiosks >100E-centres 2,552 Employees A Growing, professional workforce 22-year In e-government services track record To assist citizens and businesses To assist citizens and businesses MALAYSIA PHILIPPINES INDONESIA BANGLADESH COUNTRIES Presence in 4
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 6 GROUP CORPORATE STRUCTURE MY E.G. Services Berhad Development and implementation of the e-government services project and the provision of other related services for the e-government services project and investment holding. Gale Vector Sdn. Bhd. Provision of software solutions and maintenance service and other ancillary services MY E.G. Commerce Sdn. Bhd. Provision of auto insurance intermediary services. MY EG Management Services Sdn. Bhd. Provision of management and consultancy services. MY E.G. Digital ID Sdn. Bhd. Development and implementation of distributed ledger technology and solutions for digital identification services. I-Pay MYEG Philippines Inc. Development and Implementation of e-government services projects and provision of other related services including payment services in the Philippines. MY E.G. Integrated Networks Sdn. Bhd. Provision of software and hardware solutions and related services. MY EG Sdn. Bhd. Development and implementation of the e-government services project and provision of other related services MYEG Trade Sdn. Bhd. Trading of motor vehicles, rental of motor vehicles, and provision of ancillary services. NFT Capital (Labuan) Co Ltd Investment holding. MYEG Auto Assist Sdn. Bhd. Provision of motor vehicle inspection, repairs and breakdown assistance, sale of removable motor vehicle spare parts, motor vehicle breakdown assistance, and provision of membership in relation thereto. NFT Capital Sdn. Bhd. Investment holding. MY EG Lodging Sdn. Bhd. Build, own and operate hostels for foreign workers. NFT Creative Sdn. Bhd. Engaged in the business of providing solutions and technical services and support related to applications and software development. MYEG Twocar Sdn. Bhd. Provision of undertaking the registration and transfer of motor vehicle ownership business segment, providing complementary services arising from new and used car dealers and ancillary services. MYEG FWA (Tanjong Langsat) Sdn. Bhd Property investments and provision of workers accommodation services. MY EG International Sdn. Bhd. Undertaking investments and joint ventures in foreign countries. MY EG (Indonesia) Sdn. Bhd. Investment holding. PT MYEG Services Indonesia Build, own and operate a digital platform for commercial services. MYEG (BD) Ltd Engaging in the business of technology services and e-government services in Bangladesh. MY EG (Philippines) Sdn. Bhd. Investment holding. MY EG (Thailand) Sdn. Bhd. Investment holding. Zetrix Ltd. Investment holding. MY EG (Bangladesh) Sdn. Bhd. Investment holding. 100% 100% 100% 100% 40% 40% 100% 100% 100% 100% 100% 100% 55% 100% 100% 80% 100% 90% 40% 100% 100% 100% 100%
ANNUAL REPORT 2021 7 OVERVIEW GROUP CORPORATE STRUCTURE (CONT’D) MY E.G. Capital Sdn. Bhd. Investment holding. MY EG Ad Networks Sdn. Bhd. Provision of advertising and marketing services. MY E.G. Alternative Payment Services Sdn. Bhd Providing and operating an electronic payment and remittance platforms for the issuance, transfer, clearance and settlement of electronic money and all ancillary products and servcies related to it. MY EG Finance Technologies Sdn. Bhd. Provision of financing, leasing or hire purchase services, credit granting activities and moneylending services. Agensi Pekerjaan MY EG Jobs Sdn. Bhd. To carry on business as private employment agency to recruit and place a worker to another employer. MY EG E-Settlement Sdn. Bhd. Provision of multi-currency remittance services, payment settlement services and systems. PayMe Sdn. Bhd. Provision of human resource management and payroll solutions. MY EG Islamic Finance Sdn. Bhd. Provision of Islamic financing, leasing and other Islamic credit granting activities. Car X Services Sdn. Bhd. To operate and manage of automotive classifieds web portal and other value added services for the automotive classifieds web portal. Picasso Media Sdn. Bhd. Provision of diversified media solutions and related professional services. Hurr TV Sdn. Bhd. Build, own and operate an online TV channel and e-commerce platform. NFT Pangolin Technologies Sdn. Bhd. Investment holding. Beli Mart Sdn. Bhd. Build, develop, own, and operate e-commerce platform. Essential Reviews Sdn. Bhd. Provision of digital platform for reviews and news on restaurants and food and beverage businesses, with advertising or marketing possibilities of related brands. Cardbiz Holding Sdn. Bhd. Investment holding. MUCA Wellness Sdn. Bhd. Electronic commerce. Buy Now Asia Sdn. Bhd. E-Commerce service provider, online purchase and redemption, merchant and marketing services and other related activities. CardBiz Solutions Sdn. Bhd. Engaged in business as an information and communication technologies software solutions provider that provide software and system customisation for clients. CardBiz Technologies Sdn. Bhd. Trading of computer hardware, software, printer, accessories, peripherals, equipment and electronic products. CardBiz Payment Services Sdn. Bhd. Provision of all kind of information technology, credit card terminal rental and other related activities. CardBiz eServices Sdn. Bhd. Engaged in the business of providing infrastructure for hosting data processing services and related activities. 100% 100% 100% 100% 100% 100% 100% 100% 55% 60% 60% 100% 51% 100% 67% 55% 100% 100% 100% 100% 100% MYdigitalcoin Sdn. Bhd. Investment holding. MYEG Medical Services Sdn. Bhd. To market medical products and services including health screening solutions and management services Zetrix Sdn. Bhd. Development and provision of distributed ledger technology and solutions related products and services. MYEG Pharma Sdn. Bhd. Manufacturing, trading, export and import, and distribution of medical devices and equipment, and related ancillary services. MYEG Vac Sdn. Bhd. To market medical products and services. 100% 100% 100% 100% 51% MY AdMarket Sdn. Bhd. Investment holding. 40%
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 8 CORPORATE INFORMATION From Left to Right: Seated on the armchair: Dato’ Dr Norraesah Binti Haji Mohamad Executive Chairman Datuk Mohd Jimmy Wong Bin Abdullah Non-Independent Non-Executive Director Dato’ Sri Mohd Mokhtar Bin Mohd Shariff Independent Non-Executive Director Wong Thean Soon Group Managing Director Wong Kok Chau Independent Non-Executive Director Dato’ Mohd Jeffrey Bin Joakim Independent Non-Executive Director Mohaini Binti Mohd Yusof Independent Non-Executive Director Board of Directors
ANNUAL REPORT 2021 9 OVERVIEW CORPORATE INFORMATION (CONT’D) REMUNERATION COMMITTEE Dato’ Sri Mohd Mokhtar Bin Mohd Shariff Chairman Wong Kok Chau Member Dato’ Mohd Jeffrey Bin Joakim Member NOMINATION COMMITTEE Mohaini Binti Mohd Yusof Chairman Datuk Mohd Jimmy Wong Bin Abdullah Member Dato’ Sri Mohd Mokhtar Bin Mohd Shariff Member AUDIT COMMITTEE Wong Kok Chau Chairman Datuk Mohd Jimmy Wong Bin Abdullah Member Mohaini Binti Mohd Yusof Member EMPLOYEES’ SHARE OPTION SCHEME COMMITTEE Wong Kok Chau Chairman Wong Thean Soon Member RISK MANAGEMENT COMMITTEE Dato’ Mohd Jeffrey Bin Joakim Chairman Wong Kok Chau Member Mohaini Binti Mohd Yusof Member COMPANY SECRETARIES Tai Yit Chan (MAICSA 7009143) (SSM PC No. 202008001023) Tan Ai Ning (MAICSA 7015852) (SSM PC No. 202008000067) CORPORATE HEAD OFFICE Level 43A, MYEG Tower, Empire City No. 8, Jalan Damansara, PJU 8 47820 Petaling Jaya Selangor, Malaysia Tel : 03-7664 8000 Fax : 03-7664 8008 Email : investors@myeg.com.my Website : www.myeg.com.my REGISTERED OFFICE 12th Floor, Menara Symphony No. 5, Jalan Prof. Khoo Kay Kim Seksyen 13 46200 Petaling Jaya Selangor, Malaysia Tel : 03-7890 4800 Fax : 03-7890 4650 AUDITORS Crowe Malaysia PLT (AF 1018) Level 16, Tower C, Megan Avenue II 12 Jalan Yap Kwan Seng 50450 Kuala Lumpur Tel : 03-2788 9999 Fax : 03-2788 9998 SHARE REGISTRAR Boardroom Share Registrars Sdn Bhd 11th Floor, Menara Symphony No. 5, Jalan Prof. Khoo Kay Kim Seksyen 13 46200 Petaling Jaya Selangor, Malaysia Tel : 03-7890 4700 Fax : 03-7890 4670 PRINCIPAL BANKERS Ambank (M) Berhad CIMB Bank Berhad Malayan Banking Berhad Public Bank Berhad RHB Bank Berhad STOCK EXCHANGE LISTING Main Market of Bursa Malaysia Securities Berhad Stock Name : MYEG Stock Code : 0138
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 10 ABOUT MYEG The Group is Malaysia’s leading digital services company, providing a wide range of government (concession) and commercial services. Beyond Malaysia, MYEG has expanded its footprint into the Philippines, Indonesia, and Bangladesh markets. MYEG is entrusted by the Malaysian government to provide vital services on behalf of key government partners such as the Road Transport Department (“JPJ”), Immigration Department (“JIM”), the Ministry of Health (“KKM”) and more. These services primarily range from facilitating online payments for various government services such as the renewal of vehicle road tax, foreign worker permits, and most recently a digital health travel pass system, to supplying complex integrated machines as well as digital infrastructure solutions and development. The Group has expanded into digital commercial services such as motor and foreign worker insurance, vehicle financing and trading as well as health screening and quarantine arrangements. Leveraging on its business strengths and business model, MYEG has looked to support the government and the community by developing a wide range of much needed solutions towards combatting COVID-19 as well as exploring solutions in blockchain and digital assets that increase service delivery efficiency and convenience for participating communities and entities. Penang Malacca Terengganu Kedah Sarawak Sabah Selangor Kuala Lumpur Negeri Sembilan Johore Pahang Kelantan Perlis Perak INDONESIA PHILIPPINES MALAYSIA BANGLADESH INDIA SRI LANKA SINGAPORE Bay of Bengal MYANMAR LAOS THAILAND CAMBODIA EAST TIMOR ARABIAN SEA BRUNEI VIETNAM
ANNUAL REPORT 2021 11 OVERVIEW ABOUT MYEG (CONT’D) WHAT WE DO Provider of digital e-goverment and commercial services as well as various other technologically enabled products and solutions. BUSINESS MODEL Harnessing inherent and external technological capabilities to create in-demand solutions that bring services and offerings closers to customers and meets present and evolving market needs. WHOM WE SERVE Federal, state and municipal governments, regulatory bodies and agencies, economic and industrial sectors, commercial businesses and the general public. FINANCIAL AND STAKEHOLDER VALUES CREATED Competitive propositions that deliver convenience, ease of access, protection assurance, development of technology, innovation, affordability and ultimately customer satisfaction. WHO WE ARE Notably, MYEG’s entrance into the blockchain space marks the latest logical step in bridging the accessibility and affordability divide between customers and financial services, as well as various other possibilities that will lead to the development of enhanced customer experiences. Beyond financial offerings, the entry into blockchain paves the way for new and exciting propositions that offer gamechanging prospects for the development and protection of digital assets and digital identities, the transformation of conventional supply chain management and logistics, strengthening traceability systems and more. In essence, MYEG continues to evolve and progress in tandem with its operating landscape, proactively developing solutions and services towards meeting the needs and aspirations of governments, businesses and society. Beyond financial and business growth, MYEG defines value creation from the perspective of its stakeholders; that is the delivery of efficiency, convenience and ease of consumption of services. The COVID-19 pandemic which affected the world for almost three years has propelled MYEG to evolve its business model. The Group has progressively in FY2020 and FY2021 looked to developed solutions that keep society protected, that enable safer travel, that support the operational capability of businesses and ultimately, contribute to the prevention of COVID-19 infections. As the pandemic appears to recede and increasingly becomes endemic in society, MYEG continues to transform its role in providing the necessary safeguards to ensure society stays safer, healthier and the ongoing return to a pre-pandemic scenario continues unabated.
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 12 ABOUT MYEG (CONT’D) Please refer to the ‘Our Services in Malaysia’ and ‘Our Services in International Markets’ sections of this report for the full list of product offerings and solutions. MYEG operates more than 100 service centres across Malaysia providing both e-government and commercial services to consumers and businesses: OUR SERVICES IN MALAYSIA z Application for replacement of MyKad inquiry and payment of compound / summons / assessment z Assessment and payment of zakat z Auto financing z Auto insurance z BELI e-Mart z BreFence Go COVID-19 Breath Test System (“BreFence Go”) z Competent Driving Licenses (“CDL”) renewal z COVID-19 related health screenings z CRIF Bizinsight Services z DBKL license renewal for Premise License, Composite License and Premise Signboard z Driver’s theory test z Foreign worker accommodation z Foreign worker insurance z Foreign worker recruitment & placement z Insolvency search z Insurance and renewal of driver’s license z MyAssist 24/7 roadside assistance z MYDATA-SSM Services z MYEG Lock-Earn Wallet for digital assets holdings z MyMotor transactional portal z MySafeTravel digital health pass for inbound travellers z MySafeQuarantine (“MySafeQ”) hotel quarantine services z MyStay foreign worker accommodation services z NFT Pangolin non-fungible token marketplace z One-stop portal for managing workforce z Online media z Payment solution services z Payroll management z Personal and business financing z Remittance z Renewal of foreign worker’s permit z Renewal of road tax z Renew Now, Pay Later scheme for road tax and motor insurance z Vehicle ownership transfer z Zetrix Layer - 1 blockchain
ANNUAL REPORT 2021 13 OVERVIEW ABOUT MYEG (CONT’D) INTERNATIONAL OPERATIONS AND SERVICES Our Services in International Markets z National Bureau of Investigation (“NBI”) clearance renewal and delivery z MYEG-Landbank Linkbiz e-Payments z Electronic business permits and licenses for local government units z Real-time retail tax monitoring z MYEG insurance portal z COVID-19 testing services z Contact tracing mobile applications i.e. MyEGuard z Online payment of income taxes to the Bureau of Internal Revenue (“BIR”) z Online payment of fees to the Philippine Economic Zone Authority (“PEZA”) z PhilHealth Voluntary Members Payment
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 14 For two decades since our inception, MYEG continues to be a leading provider of digital services, first in Malaysia and subsequently in overseas markets. Following are the Group’s key milestones of highlights and achievements. The full list of key milestones accomplished is available at: https://www.myeg.com.my/investor-relations/corp-info January 2021 March May February April June z MY E.G. Capital Sdn. Bhd. (“MYEG Capital”) invested in Beijing DeepScience Technology Ltd., a leading virtual live streaming, real-time animation and digital human company. z MYEG entered into a title partnership of the inaugural Malaysia Esports Series 2021 organised jointly by My Events International and THQ Esports Club, and supported by the Ministry of Youth & Sports, Ministry of Higher Education and Ministry of Health. z MYEG entered into a memorandum of understanding (“MOU”) with Singapore’s Breathonix Pte. Ltd. (“Breathonix”) to introduce a rapid breath test system for the screening of the COVID-19 virus in Malaysia. z MYEG received a letter of acceptance from MIMOS Berhad for the provision of service desk and its related services for vaccine traceability system with tenure of one (1) year from 1 June 2021 to 31 May 2022 with an option to extend for a further one (1) year term upon its expiry. z MYEG introduced an at-home, saliva-based COVID-19 testing service for the Philippines. z MYEG commenced the use of deep throat saliva-based testing for the COVID-19 virus in Malaysia with the introduction of an at-home screening service in collaboration with BP Healthcare. z MYEG launched MySafeQ, an online portal offering an array of hotel accommodation and amenity options available to low risk COVID-19 patients. z MYEG e-commence platform BELI e-mart launches same day delivery service, following the opening of two new BELI Mart physical stores in Puchong and SS15 Subang Jaya, in addition to its existing store in Damansara Perdana. z I-Pay MYEG Philippines, Inc. (“MYEG Philippines”) entered into a partnership with SinoPhil Biotech, Inc. and Family Vaccine and Specialty Clinics, Inc.’s Health Direct Now initiative for the provision of a COVID-19 vaccination programme in the Philippines. z MYEG signed a Letter of Intent (“LOI”) with Anhui Zhifei Biopharmaceutical Co. Ltd. to purchase 10 million doses of Zhifei’s vaccine, subject to the conditional authorisation of the vaccine by the National Pharmaceutical Regulatory Agency. KEY MILESTONES
ANNUAL REPORT 2021 15 OVERVIEW August October December September March April November z MYEG introduced decentralised finance (“DeFi) services, leveraging on the power of blockchain technology to bring accessible, affordable and efficient cryptocurrency services. z MYEG renewed its English Premier League (EPL) Broadcast Sponsorship with Astro for the new season commencing from August 2021 - May 2022. z MYEG entered into a MOU of Strategic Cooperation with the Institute of Industrial Internet and Internet of Things of the China Academy of Information and Communications Technology, to establish an international extension of China’s national blockchain network, Xinghuo Blockchain Infrastructure and Facility. z MYEG Medical entered into a Comprehensive Exclusive Distribution Agreement with Breathonix for the purpose of appointing MYEG Medical as the exclusive distributor for all market segments in Malaysia for BreFence Go for a period of 3 years commencing 22 December 2021. z MYEG received the “Excellent Award” from China’s Ministry of Industry and Information Technology following its case presentation on its Zetrix blockchain project at a key industry event in China. z MYEG Philippines rolled out another two major e-government services, namely the online payment of income taxes to the BIR and online payment of fees to the PEZA. z Mydigitalcoin Sdn Bhd entered into a Shareholders’ Agreement with China’s Bubi Technologies Co Ltd, Agmo Holdings Sdn Bhd, Star Jewel Capital Inc. to regulate the relationship inter se of shareholders and other parties who will become shareholders of Zetrix Sdn. Bhd. (“Zetrix”) z MYEG entered into the non-fungible token (“NFT”) space with the launch of NFT Pangolin z Completed the foundational development of Zetrix’s Layer - 1 blockchain functionalities and launched its mainnet z MYEG received the approval from the JPJ to commence the Proof of Concept to set up an Automated Training and Driving Test System to assess the competencies of candidates undergoing the Drivers’ Learning Education Curriculum. z MYEG entered into a MOU with A Tech Insure Sdn. Bhd. to provide Malaysian civil servants with a platform to purchase motor vehicle takaful coverage together with road tax renewal by way of an interest-free Shariah compliant Qard loan facility. z MY EG Finance Technologies Sdn Bhd (“MYEG Fin Tech”) received a letter from the Ministry of Housing and Local Government of Malaysia for the renewal of the Moneylender’s License pursuant to the Moneylenders Act 1951 for a 2-year period effective from 15 January 2022 to 14 January 2024. z MYEG Medical Services Sdn. Bhd. (“MYEG Medical”) received a letter from the Ministry of Health Malaysia allowing the deployment of BreFence Go as an alternative COVID-19 screening method at the country’s entry points including international airports. KEY MILESTONES (CONT’D) 2022 (www.nftpangolin.com), the global NFT marketplace that supports the issuance and trading of NFTs.
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 16 AWARDS AND ACCOLADES MYEG continues to be acknowledged for the creation of financial and non-financial values. In this regard, in FY2021, MYEG was selected for the following awards. z FTSE Russell ESG Rating – Top 25% in Malaysia z Excellent Award from China’s Ministry of Industry and Information Technology at the 10+3 Digital Economy Innovation Forum & Awards z Asiamoney - Most Outstanding Company (Software & Internet Service Sector) Malaysia
ANNUAL REPORT 2021 17 PERFORMANCE FINANCIAL HIGHLIGHTS REVENUE NET PROFIT ATTRIBUTABLE TO OWNERS OF THE COMPANY (RM’000) NET TANGIBLE ASSETS PER SHARE (Sen) TOTAL ASSETS (RM’000) SHAREHOLDERS’ EQUITY (RM’000) 5-year CAGR(4) 20.7% 5-year CAGR(4) 17.2% NET EARNINGS PER SHARE (Sen) (RM’000) 5-year CAGR(4) 31.0% 5-year CAGR(4) 21.1% FY2021 315,940 FP2018(1) (15 MONTHS) 128,952(3) FP2019(2) (15 MONTHS) 303,090 FY2020 268,656 FY2016 142,872 FY2017 201,511 FY2021 1,883,604 FY2020 1,416,735 FP2019(2) (15 MONTHS) 1,030,030 FP2018(1) (15 MONTHS) 884,251(3) FY2016 724,403 FY2017 863,773 FY2021 721,877 FP2018(1) (15 MONTHS) 562,270 FP2019(2) (15 MONTHS) 593,578 FY2020 530,463 FY2017 371,215 FY2016 281,728 FY2021 1,547,063 FY2020 1,149,222 FP2019(2) (15 MONTHS) 712,932 FP2018(1) (15 MONTHS) 567,945(3) FY2016 400,297 FY2017 553,404 FY2016 2.0(5)(6) FY2017 2.8(6) FP2018(1) (15 MONTHS) 1.8(3)(6) FP2019(2) (15 MONTHS) 4.3(6) FY2020 3.8(6) FY2021 4.4 FY2016 5.2(5)(6) FY2017 7.3(6) FP2018(1) (15 MONTHS) 7.7(3)(6) FP2019(2) (15 MONTHS) 9.8(6) FY2020 13.2(6) FY2021 16.2 Notes:- (1) MYEG had on 13 June 2018 changed its financial year (“FY”) end from 30 June to 30 September. The Financial Period (“FP”) 2018 was made up of results for 15 months covering the period from 1 July 2017 to 30 September 2018. (2) MYEG had on 27 September 2019 changed its financial year end from 30 September to 31 December. The FP2019 was made up of results for 15 months covering the period from 1 October 2018 to 31 December 2019. (3) Net of impairment made for capital expenditure (“CAPEX”) and receivables related to the abolishment of the Goods and Services Tax (“GST”) regime. (4) CAGR = Compounded Annual Growth Rate. (5) The comparative figures for net tangible assets per share and net earnings per share have been restated to reflect the adjustment arising from the bonus issue completed during FY2017. (6) The comparative figures for net tangible assets per share and net earnings per share have been restated to reflect the adjustment arising from the bonus issue completed during FY2021.
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 18 FINANCIAL HIGHLIGHTS (CONT’D) SUMMARIZED GROUP INCOME STATEMENTS As at 30 June/30 September/ 31 December (RM’000) FY2016 FY2017 FP2018 (1) FP2019 (2) FY2020 FY2021 Revenue 281,728 371,215 562,270 593,578 530,463 721,877 EBITDA(4) 164,405 226,431 168,599 (3) 355,237 312,593 377,890 Profit Before Tax (“PBT”) 143,226 201,478 128,473 (3) 306,939 268,958 320,683 Net Profit 142,519 200,048 125,970 (3) 302,156 267,194 316,705 Net Profit Attributable to Owners of the Company 142,872 201,511 128,952 (3) 303,090 268,656 315,940 Total Comprehensive Income 142,519 200,048 125,671 (3) 302,194 267,176 316,704 SUMMARIZED GROUP BALANCE SHEETS As at 30 June/30 September/ 31 December (RM’000) FY2016 FY2017 FP2018 (1) FP2019 (2) FY2020 FY2021 Total Non-Current Assets 286,541 414,616 526,109 (3) 705,207 866,174 1,234,237 Total Current Assets 437,862 449,157 358,142 (3) 324,823 550,561 649,367 TOTAL ASSETS 724,403 863,773 884,251 (3) 1,030,030 1,416,735 1,883,604 Financed By: Share Capital 240,420 360,630 360,630 360,630 634,262 854,895 Treasury Shares (2) - (52,804) (144,743) (61,652) (12,364) Other Reserves 6,700 6,700 6,401 6,439 6,421 6,420 Retained Profits 153,179 186,074 253,718 (3) 490,606 570,191 698,112 Shareholders’ Equity 400,297 553,404 567,945 (3) 712,932 1,149,222 1,547,063 Minority Interests (161) (1,463) (4,043) (4,937) (6,399) (5,614) Total Equity 400,136 551,941 563,902 707,995 1,142,823 1,541,449 Total Non-Current Liabilities 84,681 116,262 96,960 138,738 125,124 101,397 Total Current Liabilities 239,586 195,570 223,389 183,297 148,788 240,758 TOTAL EQUITY AND LIABILITIES 724,403 863,773 884,251 1,030,030 1,416,735 1,883,604 Financial Analysis FY2016 FY2017 FP2018 (1) FP2019 (2) FY2020 FY2021 Revenue Growth 99.1% 31.8% 51.5% 5.6% (10.6%) (7) 36.1% PBT Growth 110.0% 40.7% (36.2%) 138.9% (12.4%) (7) 19.2% Net Profit Growth 109.4% 40.4% (37.0%) 139.9% (11.6%) (7) 18.5% EBITDA Margin 58.4% 61.0% 30.0% 59.8% 59.0% 52.3% PBT Margin 50.8% 54.3% 22.8% 51.7% 50.7% 44.4% Net Profit Margin 50.6% 53.8% 22.4% 50.9% 50.6% 43.9% Return on Average Equity 42.3% 42.0% 22.6% 47.5% 29.0% 23.5% Return on Average Total Assets 24.3% 25.2% 14.4% 31.6% 22.0% 19.1% Net Tangible Assets Per Share (Sen) 5.2 (5)(6) 7.3 (6) 7.7 (3)(6) 9.8 (6) 13.8 (6) 16.2 Net Earnings Per Share (Sen) 2.0 (5)(6) 2.8 (6) 1.8 (3)(6) 4.3 (6) 3.8 (6) 4.4 Notes:- (1) MYEG had on 13 June 2018 changed its financial year end from 30 June to 30 September. The FP2018 was made up of results for 15 months covering the period from 1 July 2017 to 30 September 2018. (2) MYEG had on 27 September 2019 changed its financial year end from 30 September to 31 December. The FP2019 was made up of results for 15 months covering the period from 1 October 2018 to 31 December 2019. (3) Net of impairments made for CAPEX and receivables related to the abolishment of the GST regime. (4) EBITDA = Earnings Before Interest, Taxes, Depreciation and Amortization. (5) The comparative figures for net tangible assets per share and net earnings per share have been restated to reflect the adjustment arising from the bonus issue completed during FY2017. (6) The comparative figures for net tangible assets per share and net earnings per share have been restated to reflect the adjustment arising from the bonus issue completed during FY2021. (7) Growth rate is negative due to FY2020 being a 12-month period against a 15-month period for FP2019.
ANNUAL REPORT 2021 19 PERFORMANCE STATEMENT OF VALUE ADDED DISTRIBUTION AND SIMPLIFIED FINANCIAL STATEMENT Beyond direct financial values such as revenues and earnings, MYEG also generates indirect economic values which benefit stakeholders: Statement of Value Added Distribution FY2021 Operating Expenses Revenue 800 700 600 500 400 721.88 397.28 RM (million) 300 200 100 0 Total Liabilities and Shareholders’ Equity FY2021 Property and Equipment: RM300.72 million Cash and Cash Equivalents: RM75.82 million Trade Receivables: RM290.78 million Financing Receivables: RM319.28 million Share Capital: RM854.90 million Borrowings: RM160.55 million Retained Profits: RM698.11 million Trade Payables: RM101.61 million Simplified Statement of Total Assets FY2021
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 20 SHARE PRICE PERFORMANCE - 20,000,000 40,000,000 60,000,000 80,000,000 100,000,000 120,000,000 Volume 04-01-21 02-02-21 01-03-21 01-04-21 03-05-21 01-06-21 01-07-21 02-08-21 01-09-21 01-10-21 01-11-21 01-12-21 03-01-22 01-02-22 01-03-22 04-01-21 02-02-21 01-03-21 01-04-21 03-05-21 01-06-21 01-07-21 02-08-21 01-09-21 01-10-21 01-11-21 01-12-21 03-01-22 01-02-22 01-03-22 0 0.2 0.4 0.6 0.8 1 1.2 Adjusted Close 04-01-21 02-02-21 01-03-21 01-04-21 03-05-21 01-06-21 01-07-21 02-08-21 01-09-21 01-10-21 01-11-21 01-12-21 03-01-22 01-02-22 01-03-22 Share Price Performance for the period of 4 January 2021 to 31 December 2021 : z High (3 March 2021) : RM1.14* z Low (20 September 2021) : RM0.87 z Market capitalisation as at 31 March 2022 : RM7.56 billion z Market capitalisation as at 31 December 2021 : RM7.93 billion * Adjusted post bonus issue in FY2021
ANNUAL REPORT 2021 21 PERFORMANCE INVESTOR RELATIONS MYEG continues to actively engage its investors and the investor community as part of its approach to stakeholder communications. The objective of such engagements, which are held throughout the financial year, is to provide timely and accurate information on the Group’s financial and operational performance. In doing so, MYEG is able to ensure shareholders and investors as well as research houses and analysts have a fair and accurate view of the Group and its prospects. These engagements consisted of engagements deemed mandatory by the regulator, Bursa Malaysia as well as communications above and beyond regulatory requirements. These included quarterly announcements on financial performance, announcements on material changes or developments pertaining to the Group such as renewal of concession contracts or acquisition of new projects / contracts, business expansion locally or overseas, change in MYEG’s Board of Directors (“Board”) and / or Senior Management and more. Such announcements are made available on the Bursa Malaysia site and also on the Investor Relations section of the Group’s website. All information is made available on the Group’s website including past announcements and information. An email address is provided for anyone who wishes to submit queries or seek further clarification. All enquiries are responded to on a timely basis. Other methods of engagement include: r 0OF UP POF BOE HSPVQ NFFUJOHT BOE DPOGFSFODF DBMMT XJUI JOTUJUVUJPOBM BOE SFUBJM JOWFTUPST BOE TIBSFIPMEFST UIF Minority Shareholder Watchdog Group and potential investors; r &OHBHFNFOU XJUI JOWFTUNFOU BOE SFTFBSDI IPVTFT NBSLFU BOBMZTUT BOE PUIFS LFZ TUBLFIPMEFST GSPN UIF investment and financial community; and r 1BSUJDJQBUJPO JO JOWFTUNFOU SFMBUFE DPOGFSFODFT BOE SPBETIPXT JO HMPCBM àOBODJBM DFOUSFT IPTUFE CZ MFBEJOH MPDBM and international investment banks. The aforementioned engagement sessions are held either virtually or physically in compliance with all prevailing health and safety regulations. Investor Relations Contact Feedback or queries can be channelled to our Investor Relations unit at (Tel) +603 - 7664 8000 or via e-mail to investors@myeg.com.my. We always welcome open dialogue with the investment community.
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 22 The COVID-19 pandemic, which began in late FY2019, continued to exert profound influence on the direction of the global and domestic economies throughout FY2021. Notably, the spread of the virus proved to be more than just a health crisis as its impact continued to be felt across the business landscape and financial markets. Nonetheless, as the availability of vaccines widened and as immunisation rates increased the world over, global economic and social activities began recovering at a more meaningful pace as governments progressively eased restrictions on economic activities, travel and social pursuits. Malaysia was no exception. On the whole, FY2021 proved to be an improved year as gross domestic product (“GDP”) growth for Malaysia turned positive, registering a 3.1% expansion, a marked improvement over the previous year’s GDP contraction of 5.6%. MYEG IN FY2021 Despite a return to positive growth, the Malaysian economy still had to contend with its fair share of headwinds in FY2021, COVID-19 aside. These included private and public sector expenditure staying relatively subdued during the year as well as continued political uncertainties. Cumulatively, these developments compounded the challenges faced by businesses amidst a pandemic-afflicted operating landscape. However, despite the turbulent operating conditions, MYEG demonstrated resilience – exemplifying business and operational excellence to register a positive revenue and earnings performance as well as accomplishing numerous highlights and achievements. Leveraging on the strength of its business model, which enables a quick and measured response to market forces, MYEG has continued to make progress in the realisation of its vision and mission while sustaining financial and nonfinancial value creation. Importantly, the Group has continued to play a pivotal role in supporting the nation and its citizens during the pandemic period, providing a wide range of much-needed solutions and services towards combatting COVID-19 and keeping society safe. More information on these solutions and services are provided in the Our Strategy section of this report. By focusing on innovative technology and speed to market, as well as continuing to respond to the needs of the government and society, MYEG ensured its competitiveness while serving the needs of the nation and the public. All in all, MYEG draws from the inherent strengths of its business model and expertise as a leading digital services provider in the region to actively develop various solutions, partnerships and services to address market needs. This constant commitment to being a trail blazer and market leader led MYEG to not only attain international recognition from the likes of Asiamoney, which named the Group as one of Asia’s Outstanding Companies under the ‘Malaysia - Software and Internet Services’ category in FY2021, but also culminated in the Group delivering its best ever financial performance with revenue and earnings reaching record levels for the year. MYEG’s business model has enabled the Group to effectively adapt to the ever-shifting external environment. MYEG has remained proactive in attuning to shifting market forces by continuing to leverage proprietary technologies, systems and platforms to introduce new services in Malaysia and beyond while also expanding existing offerings. More information on MYEG’s business and operational highlights for FY2021 are provided in the ‘Business and Operational Highlights’ section of this Management Discussion and Analysis. FINANCIAL PERFORMANCE For FY2021, MYEG posted a 36.1% year-on-year rise in revenue to a record high of RM721.88 million, (FY2020: RM530.46 million), while PBT also reached a record RM320.68 million, up 19.2% from the previous year (FY2020: RM268.96 million). The commendable financial results were derived from across the spectrum of the Group’s businesses, ranging from concession services to commercial services. MANAGEMENT DISCUSSION AND ANALYSIS REVIEW OF THE MACRO-OPERATING ENVIRONMENT
ANNUAL REPORT 2021 23 PERFORMANCE Newly-introduced services played a particularly pivotal role in FY2021’s strong revenue and earnings performance. These included higher contribution from the COVID-19 health screening programme as well as quarantine collection and related ancillary services under MySafeTravel, a COVID-19 screening and accommodation arrangement for travellers, and MySafeQ, an accommodation programme for low-risk COVID-19 patients. Meanwhile, greater health and safety consciousness amidst the COVID-19 pandemic spurred further acceleration in the adoption of digital channels among consumers and businesses as their preferred mode of transacting and making payment. Against this backdrop, the Group reported an overall increase in online transaction volumes in FY2021 underpinned by continued strong demand for its existing concession and commercial services, such as online renewal of motorcar road tax and insurance, motorcycle road tax and insurance, and CDL, as well as online renewal of foreign worker permits and insurance, among others. In sum, contribution from new services that were introduced, particularly within the health care space, and the broader uptrend in online transaction volumes for existing concession and commercial services combined to propel the Group’s robust financial performance in FY2021. CORPORATE EXERCISES Notably, the Group’s share placement exercises were successfully carried out and drew healthy investor demand. The first tranche of the FY2020 private placement of 120,000,000 ordinary shares of MYEG (“MYEG Share(s)” or “Share(s)”) was completed on 17 December 2020. Another placement exercise was conducted in FY2021, involving the issuance of a first tranche of 210,000,000 MYEG Shares, on 29 October 2021. A remaining 100,000,000 MYEG Shares from the earlier FY2020 private placement were issued as part of this FY2021 exercise. The total gross proceeds raised from first tranche of FY2021 private placement was RM214.2 million. Up to 300,000,000 MYEG shares had been proposed to be issued under the FY2021 private placement. The Group intends to seek the relevant approvals for an extension to complete the issuance of the remaining unissued 90,000,000 MYEG Shares. In addition, the Group completed on 15 September 2021 a bonus issue exercise, issuing 3,690,309,821 new MYEG Shares on the basis of one bonus share for every one existing MYEG Share held. The bonus issue serves to reward existing shareholders of MYEG for their continued support by allowing them to participate more in the equity of MYEG in terms of the number of shares held, whilst maintaining their percentage equity interests in MYEG. MYEG’s enlarged share capital stood at RM669,106,130.22 comprising 7,380,619,642 MYEG shares upon completion of the bonus issue exercise. DIVIDEND RETURNS TO SHAREHOLDERS On 22 June 2021, the Board determined that the Group’s dividend reinvestment plan (“DRP”) will be applicable for its proposed FY2020 final dividend of 1.7 sen per MYEG Share subject to the approval of MYEG’s shareholders on the renewal of authority for the Board to allot and issue new MYEG Shares in relation to the DRP and final dividend. MYEG’s shareholders had approved the same at the 20th Annual General Meeting (“AGM”) on 1 July 2021. Under the DRP, MYEG’s shareholders, if they wish, can reinvest all of their dividend proceeds in return for new MYEG Shares. The dividend was paid out on 9 September 2021 amounting to RM61.0 million (based on the share capital of 3,588,539,337 MYEG shares (excluding 83,390,400 treasury shares)). Under the dividend reinvestment scheme completed on 10 September 2021, a total of 18,380,084 new MYEG Shares were issued at the price of RM1.65 per MYEG Share which amounted to RM30.33 million. On 23 August 2021, the Board declared a first interim single tier dividend of 0.25 sen per MYEG Share (FY2020 – 0.5 sen) for the FY2021 amounting to RM18.00 million, which was paid on 11 November 2021 to MYEG’s shareholders registered at the closed business on 15 October 2021. The Board subsequently on 25 February 2022 declared a final dividend of 1.03 sen in respect of the FY2021. The total dividend declared for FY2021 would thus amount to 1.28 sen per MYEG Share, representing a payout ratio of approximately 30%. MANAGEMENT DISCUSSION AND ANALYSIS REVIEW OF THE MACRO-OPERATING ENVIRONMENT (CONT’D)
MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 24 CAPITAL AND OPERATIONAL EXPENDITURE In pursuit of growth opportunities, CAPEX was stepped up in FY2021, though management continued to exercise prudence in managing CAPEX for the financial year. In essence, the strategy remains centred on balancing between investing to unlock business growth and expansion while conserving adequate capital. Similarly, efforts to manage and ensure efficiency of OPEX were also prioritised. In FY2021, the Group saw CAPEX of RM280.23 million, 53.19% higher year-on-year (FY2020: RM182.93 million), while OPEX stood at RM397.28 million, 54.4% higher year-on-year (FY2020: RM261.72 million). CAPEX and OPEX incurred in FY2021 were mainly for the following: CAPEX OPEX Technologies and services revolving around digital health travel pass; Development of blockchain and related modules; Decentralised finance; E-government services related modules; and Office and IT equipment Personnel-related expenses and operating expenses; Advertising and promotion expenses; Maintenance and operating expenses for MYEG’s building (“MYEG Tower”); and Depreciation and amortisation charges. On a separate note, on 17 June 2021, MYEG had sought its shareholders’ approval for the allocation of employees’ share option scheme (“ESOS”) options to eligible directors of MYEG, at an extraordinary general meeting (“EGM”). As the ESOS was implemented on 24 December 2020 and the basis of allocation had been determined for all employees, the objectives of allocation of ESOS Options to eligible directors is to recognise the contribution of Executive Directors in MYEG’s businesses and foster the participation of Non-Executive Directors in MYEG towards effective and balanced decision-making in the Board. The basis in determining the allocation of the ESOS Options to the Board were detailed in the Circular dated 16 June 2021. ASSETS AND LIABILITIES, CASH AND BANK BORROWINGS MYEG’s assets continue to far outweigh its liabilities. Increases in both current and non-current assets brought MYEG’s total asset position to a new high of RM1.88 billion, 32.39% higher year-on-year (FY2020: RM1.42 billion). Of note, property and equipment increased by 5.04% to RM300.72 million (FY2020: RM286.30 million). Trade receivables had also increased significantly by 68.29% to RM290.78 million (FY2020: RM172.78 million). Development costs in FY2021 increased by 88.32% to RM322.52 million (FY2020: RM171.26 million). The Group’s cash and bank balances as at 31 December 2021 decreased by 61.85% to RM75.82 million (FY2020: RM221.87 million). The decrease in cash is attributed to the use of funds for CAPEX, including the purchase of property and equipment and other investments. MYEG continues to possess sufficient cash to meet working capital requirements. MYEG’s total borrowings consisting of current and non-current secured loans arising from term loans, as well as unsecured loans comprising revolving credit, was marginally lower at RM160.55 million for FY2021 (FY2020: RM165.52 million). MYEG continues to maintain a healthy debt-to-equity ratio of 0.16 times (FY2020: 0.03 times). MANAGEMENT DISCUSSION AND ANALYSIS REVIEW OF THE MACRO-OPERATING ENVIRONMENT (CONT’D)
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