MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 54 Risk Description of Risk Linkage to Materiality Who Does this Risk Impact? MYEG? Employees? Society? Investors? Mitigation Action Plans Cyber threat The risk of hacking, phishing, malware and other cyber threats could have an impact on service delivery resulting in downtime and affecting customer transactions. There would also be potential loss of brand trust and reputation. Cyber security Intellectual property Customers Government and Regulators Community and general public Kindly refer to our Sustainability Statement Customer data Any breach of customer data could lead to loss of confidentiality or other issues, such as fraud, etc. Cyber security Customer experience Customers Kindly refer to our Sustainability Statement Technology performance Technology is a double-edged sword that could allow us to gain first mover advantages; or be impacted by others. Intellectual property Cyber security Business model Employees Investors Kindly refer to our Sustainability Statement Customer experience Services that are below par may lead to customer frustration and loss of future business. Customer experience Customers Kindly refer to our Sustainability Statement Economic The economy is beyond MYEG’s control, but as MYEG expands beyond Malaysia, macro-economic factors such as currency issues, etc. could have an impact on overall Group performance. Business model Customer experience Government and regulators Employees Community and general public Investors Kindly refer to our Sustainability Statement Political and regulatory environment Political factors are beyond the Group’s control. However, the value of what we provide transcends the politics of the day and is meant to serve the citizens. Strong Technological and Innovation Capabilities Business Model Customers Investors Employees Kindly refer to our Sustainability Statement RISKS AND OPPORTUNITIES (CONT’D)
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