ANNUAL REPORT 2021 81 SUSTAINABILITY IP DEVELOPMENT IP PROTECTION MYEG entered into a Comprehensive Exclusive Distribution Agreement with Singapore’s Breathonix for the purpose of appointing MYEG Medical as the exclusive distributor for all market segments in Malaysia for the marketing, sale and distribution of the rapid breath test system BreFence Go for the screening of the COVID-19 virus in Malaysia . MYEG entered into a MOU of Strategic Cooperation with the Institute of Industrial Internet and Internet of Things of the China Academy of Informat ion and Commun i ca t i ons Techno l ogy, to establ ish an internat ional extension of China’s Xinghuo BIF, by introducing backbone and supernodes outside China to be known as Zetrix. MYEG received JPJ’s approval to kickstart POC to set up an e-testing which aims to help better assess the competencies of candidates undergoing the Drivers’ Learning Education Curriculum. CUSTOMER EXPERIENCE AND SATISFACTION In order to fully meet the demands and needs of our customers, the use of BDA have been called upon to fully understand and engage with our customers accordingly. Maintaining a high customer satisfaction experience is important for us at MYEG and achieving a high customer benchmark score will display this. Constantly improving our platforms and services will help achieve this as it allows customers to use our products and services with ease. Unfortunately, the COVID-19 pandemic has proved to be a challenge to our customer service response rates and delivery times since there have been an increased number of calls due to the lockdowns that have occurred. This led to MYEG receiving increased live chats, phone calls and e-mail queries. MATERIALITY MATTERS (CONT’D)
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