ANNUAL REPORT 2021 49 OUR BUSINESS OPERATING ENVIRONMENT MYEG continues to respond proactively to the various trends and development from the external macro-operating environment. The Group has implemented a comprehensive oversight framework towards identifying risks and opportunities that could necessitate adaptations or changes to the business model. The assessment of the external landscape is performed through a multi-capital lens, which considers how developments within the political, economic, social, technological, legal and environment (“PESTLE”) landscapes impact availability and access to resources, business strategies and processes and ultimately outputs and outcomes (values created). Mobile Phone Computer Counter Kiosk Concession Services Commercial Services Impacts on the Business Model including capitals, processes and strategies Business Growth Risk Mitigation Driving ESG Performance Meeting Stakeholders’ Expectations Ultimate impacts on value creation PESTLE Forces Users access the MYEG portal via multiple access points. These include electronic and in-person channels. Users have access to a wide and expanding range of government and commercial services. Please see page 12-13 for a full range of our services. Service is provided to users via the online portal itself and delivered to users’ homes/ offices or over the counter. In response to the various identified PESTLE factors impacting the MYEG business model, the Group has developed effective strategic responses towards managing potential risks factors and to leverage on emerging opportunities.
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