MY E.G. SERVICES BERHAD Registration No. 200001003034 (505639-K) 78 Active engagement and management of relationships with government officials and regulatory authorities at the working and ministerial levels to mitigate potential change in legislation (see page 73 for more information on Stakeholder Engagement); Improving products, solutions, and customer experience to provide best-in-class services to maintain our market leadership in e-services as well as to safeguard our branding and logos, which is mainly done by maintaining existing Intellectual Property (“IP”) and trademarks or by applying for new IP only when necessary (see page 80 for more information on our IP); Market diversification to expand our business opportunities in various geographical regions; Remaining apolitical in our dealings with governments and officials and in our public communication to manage public perception; 01 02 03 04 Ensuring a balanced and diversified revenue mix between e-government and commercial services; 05 Employing sound ethical business practices aligned with the laws of countries we operate in (see page 79 for more information on our Ethical Work Conduct and Policy section); and 06 Conducting a comprehensive legal review and due diligence to ascertain the level of risk associated with governmental or legal issues (if any). 07 Despite the lack of certainty surrounding government and political inclination, the Group continues to adopt measures to mitigate all risks arising from this material topic. The following measures have therefore been put in place through the years and maintained in FY2021: MATERIALITY MATTERS (CONT’D)
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