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45
Maxis Berhad
Annual Report 2014
Our
Network Transformation
Extreme network testers take
to the streets!
Since our network is the single most
important driver of customer experience,
we obsess over the smallest detail. As
part of our ongoing commitment to
deliver the best data experience, in
November this year, 1,000 of our
employees came together to form the
biggest army of ‘extreme testers’ to put
our network through high-pressure tests
in key market centres across Peninsular
Malaysia. The main objective of this
exercise was to get first-hand experience
of Maxis’ newly modernised network
coverage and check if our network can
withstand this extreme testing.
The test results were critical in
serving as an important benchmark to
continuously improve and understand
what goes into providing an Unmatched
Customer Experience. We also engaged
an independent global information and
measurement company, Nielsen, to
conduct a total of 2,120 tests across Klang
Valley, Penang, Kuantan and Johor Bahru.
While we achieved our targets, we will
continue to raise the bar for ourselves and
extend a superior network experience to
even more areas.
The network was tested for
download speeds, website loading
times and also YouTube streaming
– three key areas important to the
customer’s network experience.
Results indicated that we surpassed
our desired targets:
Download speeds of
more than
1Mbps
,
80%
of the time
Zero buffering
on YouTube,
96%
of the time
Popular web pages
loaded in less than
8
seconds
maxis.com.my/transform
