Table of Contents 1 276

Maxis Berhad | Annual Report 2012

COVER 1
CONTENTS WHAT'S INSIDE 2
WHAT’S INSIDE 3
Our Company 3
Our Business in Brief 5
Our Performance 7
HIGHLIGHTS 16
Chairman’s Statement 16
CEO’s Statement 20
Financial Highlights 24
Value Added Statement 26
Group Quarterly Financial Performance 27
Summarised Group Statement of Financial Position 28
Segmental Analysis 29
Operating Performance Indicators 30
OUR STRENGTH 34
Our Achievements 34
Event Highlights 36
Corporate Information 40
Corporate Structure 41
Organisation Structure 42
LEADERSHIP 44
Board of Directors 44
Directors’ Profi les 46
Senior Management 52
Senior Management Profi les 54
OUR BUSINESS IN ACTION 62
Mobile and Data Services 62
Business Solutions 64
Home Services 66
New Services 68
Customer Service and Rewards 70
Talent and People 74
Outlook 78
CORPORATE RESPONSIBILITY 80
Corporate Responsibility 80
FINANCIAL STATEMENTS 86
Directors’ Report 86
Income Statements 94
Statements of Comprehensive Income 95
Statements of Financial Position 96
Statements of Changes in Equity 98
Statements of Cash Flows 102
Notes to the Financial Statements 105
Supplementary Information 187
Statement by Directors 188
Statutory Declaration 189
Independent Auditors’ Report to the Members of Maxis Berhad 190
CORPORATE GOVERNANCE 192
Audit Committee Report 192
Statement on Corporate Governance 197
Statement on Risk Management and Internal Control 214
Directors’ Responsibility Statement 218
Risk Management 219
Ethical Business Practices 221
ANALYSIS OF SHAREHOLDINGS 224
Size of Shareholdings 224
Distribution Table According to Category of Shareholders 224
Directors’ Interest in Shares 225
30 Largest Shareholders 226
Information on Substantial Shareholders 228
OTHER INFORMATION 230
List of Properties Held by Maxis Berhad 230
Disclosure of Recurrent Related Party Transactions 232
Additional Disclosures 251
Material Contracts 252
Glossary 257
Maxis Centres 260
Maxis Exclusive Partners 261
ANNUAL GENERAL MEETING 270
Notice of Annual General Meeting 270
Form of Proxy 272-273

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