Maxis Berhad | Annual Report 2012

Maxis Berhad // Annual Report 2012 68 CUSTOMER SERVICE AND REWARDS PUTTING OUR CUSTOMER FIRST More Malaysians choose Maxis to keep them connected to what is most important to them. Our highest priority is to keep these customers happy by making sure they enjoy every interaction with us. We keep them connected and informed. We take prompt action to put things right when there is a problem. We make sure they can get hold of us whenever they need to, from wherever they are. We are determined to be their first choice in all their mobile, fixed communications and multimedia needs. Every day our customers use our services and solutions to make life easier and more interesting. This motivates and inspires us to constantly look for new and innovative ways of staying relevant to them, creating better experiences and delivering greater value.