Maxis Berhad | Annual Report 2012

WHAT’S INSIDE 1 ............ Our Company 2 ............ Our Business in Brief Brand Mission and Vision Our Brands and Business Our Performance How We Manage Our Business 4 ............ Our Performance HIGHLIGHTS 14 .......... Chairman’s Statement 18 .......... CEO’s Statement 22 .......... Financial Highlights 24 .......... Value Added Statement 25 .......... Group Quarterly Financial Performance 26 .......... Summarised Group Statement of Financial Position 27 .......... Segmental Analysis 28 .......... Operating Performance Indicators 29 .......... Investor Relations 31 .......... Financial Calendar OUR STRENGTH 32 .......... Our Achievements 34 .......... Event Highlights 38 .......... Corporate Information 39 .......... Corporate Structure 40 .......... Organisation Structure LEADERSHIP 42 .......... Board of Directors 44 .......... Directors’ Profiles 50 .......... Senior Management 52 .......... Senior Management Profiles OUR BUSINESS IN ACTION 60 .......... Mobile and Data Services 62 .......... Business Solutions 64 .......... Home Services 66 .......... New Services 68 .......... Customer Service and Rewards 72 .......... Talent and People 76 .......... Outlook CORPORATE RESPONSIBILITY 78 .......... Corporate Responsibility FINANCIAL STATEMENTS 86 .......... Directors’ Report 92 .......... Income Statements 93 .......... Statements of Comprehensive Income 94 .......... Statements of Financial Position 96 .......... Statements of Changes in Equity 100 ........ Statements of Cash Flows 103 ........ Notes to the Financial Statements 185 ........ Supplementary Information 186 ........ Statement by Directors 187 ........ Statutory Declaration 188 ........ Independent Auditors’ Report to the Members of Maxis Berhad CORPORATE GOVERNANCE 190 ........ Audit Committee Report 195 ........ Statement on Corporate Governance 212 ........ Statement on Risk Management and Internal Control 216 ........ Directors’ Responsibility Statement 217 ........ Risk Management 219 ........ Ethical Business Practices ANALYSIS OF SHAREHOLDINGS 222 ........ Size of Shareholdings 222 ........ Distribution Table According to Category of Shareholders 223 ........ Directors’ Interest in Shares 224 ........ 30 Largest Shareholders 226 ........ Information on Substantial Shareholders OTHER INFORMATION 228 ........ List of Properties Held by Maxis Berhad 230 ........ Disclosure of Recurrent Related Party Transactions 249 ........ Additional Disclosures 250 ........ Material Contracts 255 ........ Glossary 258 ........ Maxis Centres 259 ........ Maxis Exclusive Partners ANNUAL GENERAL MEETING 268 ........ Notice of Annual General Meeting .............. Form of Proxy WHAT’S INSIDE CONTENTS