4 MANAGEMENT DISCUSSION AND ANALYSIS 91 PROPERTY AND FACILITY SOLUTIONS Our Property and Facility Solutions (“PFS”) division delivers integrated facilities management (IFM) services across more than 1,000 buildings and facilities in the commercial, industrial and residential segments across Malaysia, the UAE and Saudi Arabia, supporting asset owners in improving cost efficiency and asset performance while advancing sustainability outcomes. Through a holistic, connected approach to facilities management that harnesses data and technology, we move beyond service delivery to support asset owners as strategic partners amid rising cost pressures and increasingly complex operational environments. We achieve this by adopting a data-driven, technology-enabled approach, integrating proprietary digital solutions such as Asseto to provide asset owners with a top-down, real-time view of asset performance across their portfolio. This enables early issue identification and better decision-making, progressively optimising performance over time. We also support asset owners in improving energy efficiency and reducing electricity consumption across their facilities, while enabling buildings to achieve and maintain recognised green building certifications such as the Green Building Index (“GBI”) and Leadership in Energy and Environmental Design (“LEED”). These efforts contribute to lower operating costs and improved asset resilience, while supporting stronger long-term asset value while advancing clients’ broader sustainability and regulatory objectives. WHO WE ARE AND WHAT WE DO The asset management industry continued to operate within a challenging environment during the year, shaped by global economic uncertainty and more cautious sentiment among asset owners. Volatility in external markets led many clients to defer new investments, placing greater emphasis on optimising performance and efficiency within existing assets. Due to this unpredictable environment, asset owners have begun to reassess their outsourcing strategies, opting to insource selected services. This shift has intensified competition and created further imbalance between supply and demand across the market, placing additional stress on pricing and service economics. This pressure has been further amplified by minimum wage increases, raising labour costs and overall operating overheads. Conditions in key overseas markets have been more supportive. In the Middle East, the asset management sector is projected to grow at a compound annual growth rate of approximately 9.5% between 2025 and 2030, supported by large-scale developments in Saudi Arabia — including Diriyah, the Red Sea Project, Qiddiya and NEOM — as well as continued growth in mixed-use developments, hospitality assets and master-planned communities in the United Arab Emirates. In this context, our technology-centric positioning places us well to expand our presence across the region. BUSINESS ENVIRONMENT
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