UEM EDGENTA BERHAD Integrated Annual Report 2025 92 Business Growth • Secured new business segment within integrated facilities management (IFM) contracts with Shell Malaysia (covering over 700 Shell retail stations nationwide) and Vale Malaysia Minerals (managing a private port with mining activities in Perak), leveraging our value proposition as a technology-driven asset manager. • Successfully delivered the Intelligent Operations Centre (“IOC”) for MRANTI Park. • Strengthened our presence in the United Arab Emirates through Operon Middle East, including the successful renewal of the WASL DZ1 and DZ2 contracts, which also saw the addition of new buildings to the portfolio. • Through MEEM Facilities Management, secured a major managing agent contract with Tatweer Building Company (TBC) to oversee approximately 4,000 schools across the Western Region of Saudi Arabia, while continuing to expand facilities management services across residential compounds in the Kingdom. New Market Penetration • Expanded beyond commercial and residential assets by securing IFM contracts with Shell Malaysia and Vale Malaysia Minerals, marking our first foray into multi-site industrial environments, as well as our first projects in the oil and gas and mining sectors. • Reinforced our real estate services capabilities through Kaizen Owner Association Management Services LLC, our property and owners’ association management platform with a strong presence in the United Arab Emirates. • Grew our Middle East presence through the incorporation of DuaSatu FZ LLC, a joint venture between Kaizen Owner Association Management Services LLC and 21 Estates Group FZCO to deliver large-scale owners’ association and property management services for master development projects in Dubai and selected sites globally. Ensuring Service Excellence • Consistently met key performance indicators (“KPIs”) and service level agreement (“SLA”) requirements across multiple client sites without service scope deductions. • Maintained Green Building Index (GBI) Platinum certification status for four consecutive terms on behalf of a government client. Enhancing Revenue and Profitability • Generated additional revenue by cross-selling and upselling to existing customers. • Optimised operating costs through tighter overhead control. BUSINESS PERFORMANCE REVIEW KEY FOCUS AREAS Sustainable Building Management Tenant Attraction and Retention Green Building Certifications Key Market Positioning Value Creation for Stakeholders Penetration Into New Sectors Upskilling of end-to-end facilities management professionals, particularly in managing sustainable buildings with advanced systems • Implement development programmes to provide certifications in relevant fields, including energy management and green building facilitation. • Support workforce upskilling through Edgenta NXT and strategic technology partnerships with RDM Asia. • Strengthen workforce capability to support green and sustainable building operations. • Ensured key personnel at all facilities management sites in Malaysia received training in energy efficiency, with seven staff becoming Registered Energy Managers (Type 1 and 2). • Successfully certified a key facility manager as a Green Building Facilitator, bringing the total number of facilitators employed to two. Challenges Mitigation Actions Results CHALLENGES AND MITIGATION BUSINESS REVIEW PROPERTY AND FACILITY SOLUTIONS Smart, Tech-Enabled Solutions
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