UEM EDGENTA BERHAD Integrated Annual Report 2025 90 OUTLOOK Regional demand for healthcare is expected to grow as a result of an ageing population. Malaysia’s hospital market is projected to record a 5.20% compound annual growth rate (CAGR) to 2034, while Singapore and Taiwan are forecast to grow at 4.2% and 2.3%, respectively, to 2030. At the same time, private healthcare and commercial providers are showing a growing preference for selective insourcing to enhance service quality control. Nevertheless, there is strong demand for value-driven, hybrid service models that deliver specialist expertise, flexibility, and measurable outcomes. As such, our prospects remain positive, underpinned by the continued expansion of healthcare services, heightened focus on patient safety and experience, and our leading reputation in the fields of IFM, sustainability, and digital solutions. By leveraging our strong governance and ESG-aligned business and concession models, we aim to enhance operational efficiency, strengthen client partnerships, and deliver long-term value in the region’s evolving healthcare landscape. 2025 Champion of Good from the National Volunteer and Philanthropy Centre (NVPC), affirming the positive impact we make to the community 2025 Best FM Partner Award (Cleaning Category) at the Facilities Management Experts Summit Corporate Treasurer Award 2025 for Excellence in Use of Technology, in recognition of the value our daily payroll initiative brings to staff and to operational innovation Singapore DID YOU KNOW? Our Heads of Services of Healthcare Solutions in Malaysia, who are subject matter experts in their respective fields, were involved in the Working Committee for the development of the Malaysian Standards for Good Healthcare Management Services under the Industry Standards Committee on Medical Devices and Facilities for Healthcare (NSC 18). They contributed their business knowledge, insights and operational expertise during the drafting and finalising processes, which was ultimately codified by the Department of Standards Malaysia on 2 December 2025 into MS 2759:2025 – Code of Practice for Good Healthcare Facilities Management Services and MS 2760:2025 – Code of Practice for Linen and Laundry Services for Healthcare Facilities. Edgenta Healthcare Technology (HTeC) is our centre of excellence for biomedical engineering maintenance, supporting the hospital support services concession in the northern region of Malaysia. HTeC offers several core services such as specialised biomedical engineering maintenance, test equipment calibration, medical equipment rental, as well as a central maintenance workshop and procurement centre. It also serves as a BEMS training centre with highly skilled and trained personnel for efficient maintenance services, leveraging cost efficiency derived through the provision of shared resources. A strategic collaboration has been established with GE, whereby GE has set up the GE Academy at HTeC, serving as a global training centre for GE engineers. As part of this technical collaboration arrangement, EMSB is granted access to structured technical training programmes, particularly in mid-range diagnostic and therapeutic equipment, to further strengthen its internal technical capabilities. This collaboration provides multiple strategic advantages, including accelerated capability development, improved service quality and consistency, and enhanced technical competency aligned with OEM standards. In addition, it supports knowledge transfer, reduces reliance on external service providers, and contributes to cost optimisation through increased in-house maintenance capacity. The arrangement also positions EMSB to better support newer equipment deployed by the Ministry of Health (MoH), ensuring greater operational readiness and long-term service sustainability. BUSINESS REVIEW HEALTHCARE SOLUTIONS
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