5 ENHANCING VALUE THROUGH SUSTAINABILITY 165 • Incident Management and Corrective Action Incident management forms a critical component of the HSSE governance structure. All incidents are reported through structured digital platforms and investigated using causal analysis methodologies defined in the Incident Management Procedure. Investigations identify immediate, contributing and systemic causes, enabling corrective and preventive actions to be developed at both operational and system levels. Incident findings are reviewed bi-weekly and shared across business units to support continuous learning. Immediate response protocols include the provision of medical assistance, site control measures and notification to regulators, clients and senior management. Longer-term actions involve updates to standard operating procedures, strengthening engineering controls and targeted retraining. Affected individuals and families are supported through counselling and assistance where required. HSSE systems are periodically reviewed against standards such as ISO 45001 to identify and close systemic gaps. • Workforce Coverage and Participation HSSE governance is reinforced through structured workforce engagement and participation mechanisms. Site-based HSSE Committees provide forums for consultation, performance review and escalation of concerns, meeting regularly with ad-hoc sessions convened for urgent issues. Contractor participation is supported through the Perintis Council, which facilitates dialogue on HSSE performance and improvement actions. Daily toolbox talks, safety briefings and training sessions further embed behavioural discipline and hazard awareness at the operational level, strengthening the effectiveness of the Group’s overall HSSE governance framework. Risk Assessment and Hazard Identification Risk management is embedded throughout the project life cycle, covering pre-commencement, operational execution and demobilisation phases. Multiple methodologies are applied, including Hazard Identification, Risk Assessment and Risk Control (HIRARC), Job Hazard Analysis (JHA), Ergonomic Risk Assessment, Chemical Health Risk Assessment and Noise Risk Assessment. These assessments enable systematic identification of hazards associated with healthcare operations, highway maintenance, facilities management and engineering services. Key operational risks addressed include needle-stick injuries, live traffic exposure, working at height, fatigue-related health risks and slip-and-fall hazards. Controls are implemented through engineering measures, procedural safeguards and workforce training. Digital tools such as the HSSE Management Information System support enforcement of Life Saving Rules, real-time reporting and trend analysis. In 2025, Replace with HSSE Management Requirement (HMR) were introduced for contractors and suppliers as part of an HSSE due diligence process, consolidating statutory and internal obligations into a single compliance baseline prior to engagement. This strengthened proactive risk control and standardised HSSE expectations across the supply chain. VALUE CREATED UEM Edgenta creates long-term value by embedding health, safety and well-being into daily operations, strengthening workforce resilience, sustaining productivity and reinforcing trust with employees, clients and regulators. Mental Health and Psychosocial Well-being UEM Edgenta runs an integrated Mental Health Support Programme, recognising it as a core occupational health priority and a key contributor to performance. The programme is designed to prevent, identify and manage psychological distress, including providing access to on-site psychologist consultations. This is supported by an end-to-end well-being system covering intake, triage, red-flag escalation, clinical referral and follow-up to enable early intervention and continuity of care. To strengthen peer support and early detection, 60 Mental Health First Aiders (MHFAs) have been trained to recognise distress, provide immediate assistance and guide employees to professional help. The programme is complemented by webinars, psychosocial risk assessments and ongoing awareness campaigns, contributing to improved well-being, reduced stigma and stronger organisational resilience. Pandemic Preparedness and Health Crisis Management UEM Edgenta proactively manages health emergencies through a formalised emergency preparedness and response framework developed specifically for pandemic situations. This framework enables the Group to sustain operations while safeguarding employees and service continuity during large-scale health crises. Operational protocols are aligned with guidance from the Malaysian Ministry of Health (MOH) and the World Health Organisation (WHO), and are communicated regularly to employees through Edgenta Connect, the Group’s internal communication platform. Updates cover emerging health risks, precautionary measures and operational adjustments. The framework defines requirements across several critical areas, including workforce resource planning, employee health awareness, vaccination strategies and contamination control procedures. To embed international best practice, the Group has adopted ISO 45005:2020 guidance on safe working during pandemics into its broader HSSE Management System.
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