62 AL-SALĀM REIT A STRATEGIC APPROACH TOWARD SUSTAINABLE EXCELLENCE ANNUAL REPORT 2023 STAKEHOLDERS Why They Are Important How We Engage Investors • AGM • Corporate website • Annual & quarterly reports • Investor relations briefings • Investment criteria/policy Investors provide us with the financial capital needed to sustain our growth. They are entitled to receive a return on their investment and be apprised of developments in the REIT. Regulatory Agencies & Statutory Bodies Tenants • Quarterly compliance report to the Board • Announcements, notifications & reporting • Compliance audits Regulatory agencies and statutory bodies are vital to the REIT, ensuring we comply with rules, maintain customer trust and contribute to the stability of financial markets. Their oversight is integral for our credibility and success. Employees • Performance appraisal and career development plan • Townhall • Revision of salary package • Work-life balance Employees are essential to us as they play a pivotal role in managing, maintaining, and enhancing the properties, contributing to the overall operational efficiency and success of the operations. • Tenant satisfaction survey • Joint community programme • Complaint management - ServeDeck • Promotion on green/renewable energy and waste management efficiency Tenants are crucial to a REIT as they contribute to the generation of rental income, ensuring the financial performance and sustained growth of the real estate investment trust. Service Providers & Suppliers • Evaluation & performance reviews • Compliance to MACC Act • Procurement Policy Service providers and suppliers play a crucial role as they contribute to the seamless functioning of property management, maintenance, and other essential services, ensuring the overall well-being and sustainability of the business. Property, Services, Maintenance Managers • Monthly report • Monthly meeting Property, service, and maintenance managers play a pivotal role in supervising the effective functioning, maintenance, and value augmentation of the assets. Their role significantly contributes to the overall success and performance of the investment trust. Customers and Communities • Complaint management • Social media such as Facebook, Instagram • Emails • Community events • Foodbank/voluntary works Customers and communities are important as their presence and engagement contribute to the vibrancy and success of retail properties, fostering positive economic and social impacts within the communities we serve. CONNECTING WITH OUR STAKEHOLDERS We consistently seek feedback from key stakeholder groups through diverse engagement platforms, establishing connections to gather suggestions, comprehend concerns and shape responsive strategies. We aim to meet stakeholder expectations and cultivate shared value, fostering a mutually beneficial relationship between the REIT and stakeholders.
RkJQdWJsaXNoZXIy NDgzMzc=