SUSTAINABILITY STATEMENT Stakeholder Group Level of Engagement Forms of Engagement Issues of Concern Outcome Achieved Employees Employees are responsible for the day-to-day operations of our business. High Company intranet Department meetings Performance appraisals Employee engagement events such as in-house talks, trainings, development programmes, and cultural events Job satisfaction Talent development and career progression Recognition, remuneration and benefits Fair, safe and positive workplace Recruitment and retention of skilled staff We gained an improved understanding of employees’ workplace and job concerns, allowing us to provide fair and equitable benefits to help attract and retain top talent, improve team morale and strengthen Zetrix AI’s reputation as an employer of choice. Community and General Public As a provider of e-government services, the government we serve is chosen by the people – the local communities and the general public. High News coverage and press releases CSR activities Community engagement and outreach programmes Social media channels Ethical code of conduct and fair competition Community welfare Environmental and social impacts We have maintained our reputation as a good corporate citizen and continued to improve our brand reputation as a company in service to the people and the community. Third-Party Intermediaries (Suppliers/Vendors/ Business Partners/ Contractors) Third-party suppliers and vendors are vital to the Group’s procurement, production and service delivery abilities. High Vendor quality audit Procurement system Supply chain performance audit Fair and sustainable procurement Product reliability Business transparency Good governance We have implemented multiple policies and codes to properly govern our dealings with thirdparty intermediaries, which have bolstered clean and transparent governance and business conduct among our suppliers and vendors. STAKEHOLDER ENGAGEMENT (cont’d) 88
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