SUSTAINABILITY STATEMENT SUSTAINABILITY STATEMENT Zetrix AI consistently recognises the significant value of its stakeholders, making stakeholder engagement a top priority for the Group. Given the diverse range of stakeholders, each stakeholder can potentially influence Zetrix AI as a company, making their engagement crucial. As such, stakeholder engagement remained instrumental throughout FY2025, facilitated via various mediums, including digital platforms. Zetrix AI continues to also dedicate resources to regularly update its online platforms and websites to ensure effective communication and engagement with stakeholders in the evolving digital landscape. For instance, Zetrix AI’s official website is regularly updated with the latest news, corporate announcements, financial results, press releases and Board changes in relation to Zetrix AI in a dedicated Investor Relations section. This is done to ensure that Zetrix AI’s stakeholders can access the latest information regarding the Group. Stakeholders are also able to subscribe to e-mail alerts from the Group via the Investor Relations page. Zetrix AI’s AGM was conducted on 23 June 2025, 53 days from the date of notice for the AGM which was 30 April 2025. Zetrix AI’s stakeholder engagement table remains unaffected from FY2024: Stakeholder Group Level of Engagement Forms of Engagement Issues of Concern Outcome Achieved Government and Regulators Governments of our key markets are both our principals/ partners, as well as regulators of our operating environments. High Meetings at ministerial and working levels Discussions on services requirements Discussions with regulatory authorities Participation in government and regulatory events Renewal of e-government service concession Change in legislation Approval of permits We have an improved visibility of government policies and the nation’s growth agenda, and the role Zetrix AI can play in supporting the governments’ digitalisation impetus. Customers Users of Zetrix AI services are the cornerstone of our business. High Advertising and marketing efforts Website/social media Customer service channels Customer survey and feedback exercise Online feedback via www.myeg.com.my User experience/ease of navigation Customer service Timely delivery Product/service pricing and package We gained a better understanding of issues faced by users and customer service experiences and identified areas of improvement, leading to improved customer satisfaction. Investors Institutional and retail investors, shareholders and investment analysts affect our capital acquisition. High Investor briefings Announcement of financial results Announcement of company updates and developments Investor relations portal AGM Business performance Sustainability of business model Dividend pay-out Good corporate governance Listing compliance Investors achieved a stronger understanding of Zetrix AI’s value creation model, our strategies and the sustainability of our business, which in turn helps us attract capital investment. STAKEHOLDER ENGAGEMENT 87
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