My EG Services Berhad Annual Report 2020

ANNUAL REPORT 2020 79 /PO DPNQMJBODF PG UIFTF EJSFDUJWFT XJMM JODVS TUSJDU EJTDJQMJOBSZ QSPDFFEJOHT UIBU JODMVEF JORVJSJFT XBSOJOHT suspension of duty, or dismissal and contract termination. For clearer communication and more inclusive compliance of our employee handbook’s content, the handbook is currently undergoing the final stages of its translation into Malaysia’s main language, Bahasa Malaysia. MYEG has never used child or forced labour. Our approach to human rights is also extended to our supply chain with all service providers, business partners and contractors obligated to practice a similar management approach as well as adhere to our Human Rights Policy and /PO %JTDSJNJOBUJPO BOE &RVBM 0QQPSUVOJUZ &NQMPZNFOU 1PMJDJFT .:&( TXJGUMZ BOE FGGFDUJWFMZ BEESFTTFE BOZ MBCPVS MBX OPO DPNQMJBODF JO ': MYEG has and continues to communicate labour standards to its employees. This is carried out through various CSJFàOH USBJOJOHT TVDI BT PO UIF KPC USBJOJOH BT XFMM BT JOUFSOBM BOE FYUFSOBM USBJOJOHT "EEJUJPOBM DPNNVOJDBUJPO measures include staff meetings to communicate policy updates, posting new workplace policies in common areas such as break rooms where employees can easily see them, handing out hardcopies of new policies in the form of NFNPT PS VQEBUFE FNQMPZFF IBOECPPLT BT XFMM BT FMFDUSPOJDBMMZ JOGPSNJOH BMM FNQMPZFFT PG DIBOHFT WJB F NBJM PS PVS ESS human resource system. The Group’s managers in multiple departments continue to be trained on handling reports and dealing with cases pertaining to bullying and harassment. In FY2020, 10 managers attended such training. Our whistleblowing channel continued to remain an effective portal for the Group to receive and act upon possible JODJEFOUT JOWPMWJOH IBSBTTNFOU CVMMZJOH IVNBO SJHIUT WJPMBUJPOT BOE MBCPVS MBX OPO DPNQMJBODF *O ': UIFSF were no incidents of bullying and harassment reported through our whistleblowing channel. HIRING AND ATTRITION RATES .:&( IJSFE B UPUBM PG OFX FNQMPZFFT JO ': XIJDI CSPVHIU PVS UPUBM FNQMPZFF DPVOU UP QFSTPOOFM BT BU %FDFNCFS 5IF OVNCFS PG TUBGG IJSFE XBT MFTT UIBO UIF FNQMPZFFT XIP VOEFSXFOU BUUSJUJPO JO UIF same reporting year. This trend was attributed to the release of contract staff as well as role restructuring within the organisation to boost work efficiency. "T XJUI QSFWJPVT ZFBST .:&( IBT HJWFO QSFDFEFODF UP IJSJOH .BMBZTJBO JO PVS PQFSBUJOH FOWJSPONFOUT XJUI POMZ of the workforce consisting of foreigners at our Malaysian operations. In FY2020, the Group experienced a healthy attrition rate compared to its industry peers despite the lockdown NFBTVSFT BOE $07*% WJSVT OFHBUJWFMZ BGGFDUJOH UIF PWFSBMM FDPOPNZ *O UFSNT PG UPQ UBMFOUT XJUIJO UIF PSHBOJTBUJPO UIF (SPVQ NBOBHFE UP SFUBJO BQQSPYJNBUFMZ PG JOEJWJEVBMT JO NBOBHFSJBM QPTJUJPOT BOE BCPWF BT TIPXO CFMPX Attrition Rate in FY2020 Category (as of December 2020) Resigned Average Head Count Attrition Rate % Managerial and above 23 177 Executive and below 327 MATERIALITY MATTERS (CONT’D) SUSTAINABILITY