My EG Services Berhad Annual Report 2019

MY E.G. SERVICES BERHAD [Registration No. 200001003034 (505639-K)] 54 Talent Development & Training In FP2019, MYEG spent a total of approximately RM250,000 on training and development for our employees, completing 25,879 training hours for 1,405 employees and averaging 18.41 hours per employee. The training sessions conducted were in the areas of safety and health, harassment and discrimination prevention for employees, teamwork and collaboration, ethics and integrity, privacy and security, problem solving, customer service, time management, interpersonal skills as well as communication skills to strengthen MYEG’s quality of service. The full list of training programmes held during FP2019 are as follows: z Seminar on Companies Act 2016: Share Registration Practical Issue z RHCIA - Rapid Track Course – Huawei z Induction Training for New Employees z Emergency Response Plan Training z Understanding Financial Statement in relation on MFRS Report z Basic Firefighting Training z Corporate Liability Provision under the MACC Act: Mitigating a New Risk for your Company z CPR/First Aid & AED z SOP Training for Permit Printing z Pembentukan Personaliti Unggul & Budaya Kerja Cemerlang z Frontline Customer Service and Telephone Techniques z Integrity at Workplace & Loss of Document z Industrial Relation – Standard Operating Procedure z MYEG IR & PDPA Refreshed – Logistics Officer, Customer Service Officer Training z MYEG IR & PDPA Refreshed – CRE, CSE, Corporate Sales Training z ESS training: Performance Appraisal z Associate Qualification in Islamic Finance (AQIF) Staff Remuneration We maintain a competitive wage structure as part of our talent attraction and retention strategy, with remuneration packages that commensurate with their respective qualifications, expertise, experience and performance. Aside from wages, employment benefits provided by MYEG includes contribution to retirement funds, health and medical coverage, paid and unpaid leave, discounted car insurance, marriage and baby gifts, bereavement benefits and more. Full time employees are entitled to annual, medical (sick and hospitalisation), maternity (60 consecutive days for each confinement period), paternity (2 working days), marriage, compassionate and exam leave. The entitlement for full-time employees’ paid sick and hospitalisation leave are as follows: z Statutory sick pay leave without hospitalisation, depending on the period of service: 14 days for less than 2 years; 18 days for between 2 - 5 years; 23 days for between 5 - 8 years; and 24 days for more than 8 years; and z A period up to 60 days is granted if hospitalisation is necessary Employees who qualify for overtime claims are compensated accordingly, either by overtime pay or leave, if and when they operate beyond the normal hours, as stipulated by Labour Laws. We are also in compliance with the minimum wage structure implemented by the governments of our respective operating markets, recognising this as a fundamental human right of our employees. Employee Engagement In today’s competitive market environment, employee engagement has emerged as a critical driver of an organisation’s success. In FP2019, MYEG continued to invest in employee engagement initiatives and events to foster stronger bonds among employees, and between staff and Management. MATERIALITY (CONT’D)