My EG Services Berhad Annual Report 2019

ANNUAL REPORT 2019 53 Our Company does not practice nor support child labour. This commitment towards human rights of children extend across our supply chain and is further reflected in maternity and paternity privileges provided for our employees. We take great care in ensuring consistency in the application and enforcement of company policies which is integral to the operation of a non-discriminatory business. Our managers continue to receive training on handling reports and dealing with cases of bullying and harassment, with 4 managers trained in FP2019. In FP2019, our confidential whistleblowing reporting channel was successful in directing the Company’s attention to possible incidences of bullying, harassment, human rights violations and labour law non-compliance. The nature of the cases and actions recommended by the investigator are as shown below: Nature of Cases No. of Cases Actions Recommended Sexual harassment 2 Dismissal for the accused and counselling provided to the staff who was harassed to avoid trauma. Unfair treatment at work (maternity & pregnancy) 1 Investigated and mediated a case of potential unfair treatment. No instances of discrimination found. Behaviours deemed unacceptable by the superior were outlined to the staff, and the procedures that should be followed explained. Demotion, transfer, or dismissal without a fair disciplinary procedure 4 The cases were investigated and evaluated on a case to case basis, and appropriate courses of action proposed based on the findings. Overlooked for a promotion for no good reason 3 Re-looked into the performance appraisal of the individuals, investigated the cases and proposed possible action. Making offensive comments, emails, or social media posts to or about Management and staff 4 Staff that were found guilty were given a final warning or termination New Hires and Attrition Rates MYEG recruited a total of 369 new hires in FP2019, bringing our active manpower to 2,594 personnel across the region. Our staff hires are significantly lower than our attrition of 594 employees. This is due to the release of contract staff and high attrition of operational staff in alignment with our emphasis on productivity, that is focused on enhancing skills and processes of our employees to increase efficiency in the delivery of service. We have only a total of 79 active contract employees as of December 2019. The table below shows our attrition rate for FP2019, with a healthy employee turnover rate comparable to our industry peers. Crucially, MYEG has been successful in retaining our top talents, with 87% of those ranked in the managerial sector and above continuing their service with MYEG. Category (as at December 2019) Resignation Active Attrition Rate (%) Managerial and above 23 176 13.07% Executive and below 571 2418 23.61% MATERIALITY (CONT’D) SUSTAINABILITY STATEMENT