My EG Services Berhad Annual Report 2019

MY E.G. SERVICES BERHAD [Registration No. 200001003034 (505639-K)] 52 Talent Retention and Development Overview A company is only as strong as its workforce; more so a tech-based company like MYEG where IP development relies heavily on a talented and committed workforce. To ensure our sustainability, we focus our human resources efforts to recruit, upskill, engage and reward our employees accordingly to safeguard the continuity and enhancement of knowledge and know-how of MYEG. We target our recruitment to attract people with vast experience and industry background who can support us in our growth areas, with competitive remuneration, talent development opportunities, performance-based work culture and inclusive hiring policies being the draw. Our recruitment efforts extend even to young talents from the undergraduate pool, where internship programmes are provided for promising students who have the potential to join MYEG’s workforce as entry-level hires upon graduation in an effort to reduce youth unemployment. We mentored a total of 29 interns in FP2019. Other than evaluations based on key performance indicators, MYEG also has a performance-based rewards programme, The Abdullah Ahmad Awards, that recognises excellence and individual performance. The winners for FP2019 are Louisa Rosenita Daui from our Customer Relations Department and Noor Thaniah Wafa Binti Hamdan from the Data Processing Department. Labour Standards At MYEG, we pledge our support for the United Nations’ International Bill of Human Rights and are committed to applying the UN Guiding Principles on Business and Human Rights in our everyday conduct. These treatises inform our policy development at the governance level and is integrated into our processes to guide our behaviour with our employees. Our Human Rights Policy and Non-Discrimination & Equal Opportunity Employment Policies help us mould a workplace that celebrates merit, professionalism and mutual respect in accordance to local labour laws and global human rights practices. Our policies support the elimination of all forms of forced or compulsory labour, effective abolition of child labour, and the elimination of discrimination in respect of employment and occupation. As such, our employees are treated fairly and with dignity, and are not discriminated based on gender, religion, age, disability, pregnancy, socio-economic background or any other demographic factor, personal characteristic or belief. They are also provided equal opportunity to participate in training programmes offered by MYEG. Decisions related to promotions and pay increases, as well as terminations, are made based on specific performance-based criteria. Our employees’ rights, benefits and general working conditions are outlined in the employee handbook to provide clarity on MYEG’s standard operating procedures, grievance mechanisms, and the labour standards we subscribe to. In the event of non-compliance, employees may face disciplinary action which includes, but are not limited to, an inquiry, warning, suspension of duty, or dismissal and termination of contract. We are in the midst of translating the employee handbook to the local language of Bahasa Malaysia so that the information can be more clearly communicated to our employees. We also prioritise the hiring of local manpower wherever we operate, with foreigners accounting for only 2% of the workforce at our Malaysian home base. To ensure our labour practices are aligned with our needs and the local laws, our Human Relations Department conducts employee risk assessments for existing and potential new operations or projects to assess various labour issues, employees’ conduct, abscondment, and other risk factors which may affect MYEG’s financial and non-financial performance. As a member of the Malaysian Employer Federation, MYEG participated in the following programmes in FP2019: z Termination of Employment z Disciplinary Procedure MATERIALITY (CONT’D) SOCIAL