8
Maxis Berhad
Annual Report 2014
What’s
Important To Us
We don’t just aim to please. Our top
priority is to create as many LIKE
moments as possible for our customers.
By delivering meaningful solutions
and embedding unmatched customer
experiences into our processes, we aim
to deliver on our brand promises to our
customers.
In other words, we want to make their
whole journey with us, one huge big LIKE!
We believe network coverage and
quality are real differentiators for us
and our customers. So much so, we are
continually expanding the reach of our
modernised network, upgrading it to
increase speed, consistency and reliability
of service. We are also rapidly expanding
our superfast 4G LTE network.
We want to deliver the best data and voice
experiences to our customers, so working
on our network coverage and quality is
something that is very important to us.
We need the best people to be able to
deliver. That’s why attracting, retaining
and developing talent is another key
priority for us. Besides investing in
growing and deepening our talents’ skills
set, we have refreshed our communication
tools and reinvigorated our work
environment into one that encourages
openness, fun and collaboration.
These values are reflected in our
MaxisWay, involving every one of us in
our organisation. MaxisWay is not just a
culture; it is a mindset that enables new
ways of working for all of us within Maxis,
and also outside of it.
HAPPY
CUSTOMERS
BEST
NETWORK
BEST
PEOPLE
These are the FIVE key areas of focus for us.
