Maxis Berhad | Annual Report 2012

Maxis Berhad // Annual Report 2012 59 WHAT’S INSIDE HIGHLIGHTS OUR STRENGTH LEADERSHIP OUR BUSINESS IN ACTION CORPORATE RESPONSIBILITY Shanti Jusnita binti Johari Head of Marketing Strategy Shanti leads the market development and consumer understanding areas within Maxis. Her areas of focus include the management of MVNO business and the annual operation planning process. She joined Maxis in September 2011 and has 16 years experience in the telecommunications industry. Prior to this, she was the Executive Vice President of SME business at Telekom Malaysia Berhad (“TM”), responsible for the end-to-end strategic development, profitability, growth and operations of TM’s business in the SME market segment. She was also responsible for the strategic development and management of TM’s overall domestic operations in the retail consumer, enterprise and wholesale market segments, and was key account manager for corporate and multinational sales. Shanti holds an MBA in Strategic Management from University of Technology Malaysia and a Bachelors degree in Electronics Engineering from Vanderbilt University, USA. Jayaraj Shanmugam Head of Customer Service Channels Jayaraj leads multi-channel customer service and sales, as well as drives the development of seamless customer service and fulfilment. In addition to managing the contact centres, telesales channel and credit operations, he is also responsible for Maxis-Branded Stores and the online sales and services channel. He joined Maxis in January 2012 and has more than 24 years experience covering various industries. Prior to Maxis, he was National Head of Customer Services at Aircel India. Before that, he was Divisional Vice-President, Ground Services at Jet Airways (India). When he was with Singapore Airlines, he had the opportunity to work in New Zealand, Switzerland, Russia, USA and Singapore. His last position with Singapore Airlines was General Manager, Russia Operations. He started his career as an Officer in the Singapore Armed Forces. Jayaraj holds a Master of Business Administration in Marketing from Nanyang Technological University, Singapore and a Bachelor of Political Science (Honours) from National University, Singapore. Dipak Kaur Company Secretary Dipa in her capacity as Company Secretary is responsible for providing corporate secretarial support to Maxis and ensures adherence to Board policies and procedures. She joined Maxis in 2001 bringing with her over 21 years experience and prior to 2001, spent six years at DMIB Berhad as company secretary/legal advisor and two years at Arab Malaysian Corporation Berhad. Dipa earned her Bachelor of Laws degree from the University of Leicester, UK and a Masters in Law from the University of Malaya. She also obtained a Certificate of Legal Practice from the Legal Profession Qualifying Board, a Certified Diploma in Accounting and Finance from the Association of Chartered Certified Accountants and is a Graduate ICSA from the Malaysian Institute of Chartered Secretaries and Administrators. She was admitted to the High Court of Malaya as an Advocate and Solicitor in 1993.