Maxis Berhad | Annual Report 2012

Maxis Berhad // Annual Report 2012 221 To ensure that this policy is adhered to, and that the concerns raised through this channel will be received and acted upon seriously, the Company will abide by the following guiding principles: 1. Investigate with impartiality 2. Ensure that the whistle-blower and the person processing the protected disclosure is not victimised for doing so 3. Treat victimisation as a serious matter including instituting disciplinary action on such person(s) 4. Ensure complete confidentiality 5. Make no attempt to conceal evidence of the protected disclosure 6. Provide an opportunity of being heard to the persons involved especially to the ‘accused’ 7. Protected disclosure will be deliberated at the Defalcation Committee level (if it involves breach of ethical matters) and the findings will be reported to the Audit Committee. Although the Company will treat every report it receives seriously, action may also be considered against the whistle-blower if the report is found to be false and/or a deliberate attempt to shame and humiliate another party. The Ethics Hotline will be manned on a 24-hour basis and all information received will be treated with strict confidentiality. Any observed behavioral inconsistencies can be reported through the following Ethics Hotline channels: 1. Ethics Hotline: (a) 03-23306678 (during office hours) (b) 017-2003922 (24-hours, SMS or call) 2. Email: ethics@maxis.com.my 3. Letters/documents to be addressed to: Ethics Hotline Office c/o Internal Audit Department Level 21, Menara Maxis 50088 Kuala Lumpur, Malaysia. (The Ethics Hotline details are also available on the Maxis website at www.maxis.com.my) FINANCIAL STATEMENTS CORPORATE GOVERNANCE ANALYSIS OF SHAREHOLDINGS OTHER INFORMATION ANNUAL GENERAL MEETING