Maxis Berhad | Annual Report 2012

Maxis Berhad // Annual Report 2012 220 ETHICAL BUSINESS PRACTICES Continued Vendors and Suppliers/Contractors: The Company also expects all its suppliers, vendors, contractors and their respective subcontractors to conform to the principles outlined in the Code in their relationships and dealings with the Company. If difficulties arise, the Company will work closely with them to resolve any issues arising, and if this fails, the Company will find other parties who can meet the Company’s business standards as prescribed in the Code. Open Door Practice: If an employee has any concerns, queries, knowledge or information concerning any unethical business practices taking place involving the Company, he or she is expected to take appropriate and consistent action by informing his or her manager or the Office of Business Practice. All correspondence with the manager or the Office of Business Practice shall be treated in the strictest confidence unless required to be declared under law. Anonymous complaints and/or letters will, however, not be entertained. All employees shall further be treated with dignity and respect and will not be subject to retaliation, threats or harassment for raising concerns or reporting any violations of the Code. The Open Door Practice is also applicable to the Company’s suppliers, vendors, contractors and/or their respective subcontractors, in that, if they have any concerns about any unethical business practices taking place in the Company, they shall be responsible to contact the Office of Business Practice immediately. The Office of Business Practice can be contacted via: Telephone : 03-23307002 (Office Hours) E-mail : codebp@maxis.com.my Office address : Office of Business Practice Maxis Code of Business Practice c/o Human Resources Division Level 17, Menara Maxis, KLCC 50088, Kuala Lumpur. Ethics Hotline (A Whistle-Blowing Mechanism): To further support the efforts of the Office of Business Practice in ensuring better corporate governance, the Company has established a whistle-blowing mechanism, called the Ethics Hotline. It is a safe and effective channel for our employees, parties dealing with the Company or even our customers to report to the Company any observed behavioral inconsistencies and/or malpractices such as, but not exhaustive to, the following: 1. Abuse and theft 2. Breach of contract 3. Negligence resulting in substantial loss and/or specific danger to public health and safety 4. Manipulation of company data/records 5. Financial irregularities, including fraud or suspected fraud 6. Criminal offence 7. Breach of customer confidentiality and proprietary information 8. Deliberate violation of law and regulation 9. Wastage and/or misappropriation of company funds/properties 10. Breach of the Maxis Code of Business Practice 11. Any other unethical, biased, favoured, imprudent behaviour or conduct which is not in accordance with the general standards of business ethics