052 KIMLUN CORPORATION BERHAD • SUSTAINABILITY STATEMENT The employee turnover rate for Kimlun Group in FY2025 is summarized as follows: Indicator Total Number of Employee Turnover Unit FY2023 FY2024 FY2025 Senior Management Number 3 1 3 Management Number 13 8 10 Executive Number 33 60 97 Non-executive Number 228 210 208 Total Number 277 279 318 CUSTOMER WELFARE Customer Satisfaction Why It Matters Kimlun strive to enhance the well-being, growth and resilience of these communities by delivering quality products and services. By actively engaging with stakeholders and collaborating with partners, we aim to create a thriving environment that benefits present and future generations. Risks Opportunities • Non-compliance with local regulations and international standards on specifications and building defects leading to legal, operational and reputational risks • Delays in project completion and property handovers affecting customer satisfaction, trust and our financial performance • Negative customer experiences, poor service quality and public perception affecting our brand credibility, sales and investor confidence • Strengthened customer satisfaction, loyalty and advocacy enhance our reputation, business growth, profitability and competitive advantage • Repeat contracts Our Approach Customer Satisfaction Survey For FY2025, KLSB’s customer satisfaction survey achieved an average satisfaction rate of 80% as compared with 83% FY 2024. Surveys are conducted at project completion. We will continue to engage with our customers to further improve satisfaction levels and ensure that our services meet industry standards and expectations. Continuous improvement measures include to collaborate closely with Project Planning and Design and Project Management teams to ensure compliance with specifications from the start. Monitor and track Service Level Agreement (SLA) performance for defect management. Implement corrective actions to enhance service quality and improve customer satisfaction. IMPACT ON LOCAL COMMUNITY Why It Matters At Kimlun Group, we are committed to making a meaningful impact beyond our business operations by actively contributing to the well-being of local communities. Through our initiatives, we strive to enhance the well-being, growth and resilience of these communities by supporting education, social welfare, sustainability and economic empowerment. By actively engaging with stakeholders and collaborating with partners, we aim to create a thriving environment that benefits present and future generations.
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