UEM EDGENTA BERHAD Integrated Annual Report 2025 86 Against the backdrop of rising healthcare demand across Malaysia and the wider Asian region driven by an ageing population, we continue to strengthen our leadership in hospital support services and integrated facilities management, committed to disciplined operational execution and resilient financial performance. Sustainable, technology-enabled solutions are a key lever of our success, enabling us to enhance efficiency, resilience and quality of care across facilities. By embedding sustainability principles, digital innovation and data-driven processes in healthcare service delivery, we support a patient-centric operating model that meets evolving regulatory requirements and ESG expectations. This integrated approach, underpinned by strong governance and continuous innovation, positions us at the forefront of the healthcare support services and facilities management industry, enabling long-term value creation for our clients, stakeholders and the communities we serve. BUSINESS ENVIRONMENT New Business Growth • Grew our non-concessions portfolio with wins and renewals across FEMS, BEMS, and services which include soiled linen processing and clinical waste incineration for private clients. • Achieved more than 300 contract renewals, of which 261 were private waste contracts for private clinics and dialysis centres while the rest comprised contracts for cleaning and housekeeping services. • Secured new contract wins in Malaysia which included FEMS and BEMS for Hospital Sultan Zainal Abidin in Kuala Terengganu, providing linen and laundry services for several private sector clients (Columbia Asia Hospital, Batu Kawan and Taiping branches), and providing cleaning and housekeeping (Sena Specialist Hospital, Johor; IHT Kuala Lumpur; Sri Botani Hospital, Perak; seven branches of Columbia Asia Hospital; and IHT Rehabilitation Centre, Penang). Overseas Business Expansion • Achieved a high contract renewal rate in Singapore and Taiwan, affirming our leadership in healthcare and other vertical adjacencies. • Expanded our service footprint in Singapore beyond healthcare, strengthening our presence across hotels and commercial properties. • Diversified into new sectors in Singapore, expanding our service offerings to include remote facade cleaning services, premium concierge services, and food, nutrition and beverage support services. • Secured 15 new contracts across various sectors through our operations in Taiwan, with notable wins in the healthcare segment including housekeeping service contracts for the Hsinchu MacKay Memorial Hospital and Hsinchu MacKay Children’s Hospital, as well as a portering service contract with the Buddhist Tzu Chi Medical Foundation’s Taipei Tzu Chi Hospital. Operational Excellence and Improvement • Initiated Project Catalyst, which focuses on contractor cost management, consumables control and manpower optimisation, supported by stronger contract governance, pooled purchasing and overtime/workforce planning. • Started Project Delta Procure-to-Pay (P2P) which addressed 19 pain points across the P2P process, with 29 action items (26 targeted for completion in 2025, 3 in 2026) to strengthen efficiency, compliance, cost visibility and analysis. BUSINESS PERFORMANCE REVIEW KEY FOCUS AREAS Facility Engineering Maintenance Services Biomedical Engineering Maintenance Services Cleansing Services and Housekeeping Services Facilities Management Services Sustainability Programme Healthcare Waste Management Services Energy Management and Certification Linen & Laundry Services Portering Services Hospital Aide Services Healthcare Technology BUSINESS REVIEW HEALTHCARE SOLUTIONS
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