4 MANAGEMENT DISCUSSION AND ANALYSIS 85 BUSINESS REVIEW HEALTHCARE SOLUTIONS Our Healthcare Solutions division delivers integrated, non-clinical hospital support services and facilities management that help our healthcare and commercial clients run safe, compliant and reliable care environments. We mainly serve public healthcare under the national health ministry and the education ministry, and private healthcare clients, alongside several commercial institutions. Across our operating markets, we are recognised as a trusted key service provider, delivering consistent, high-quality outcomes through smart, people-centric solutions. • In Malaysia, our footprint spans an extensive network of 36 hospitals in the state of Perak, Kedah, Penang and Perlis, including four non-concession hospitals and institutions, and a range of private healthcare and commercial facilities supported through multiple service lines. • In Singapore, we have developed a stronghold in the market for healthcare support services, serving more than half of the 20 public and private healthcare institutions across the island. Notably, we have a 100% presence across all 10 restructured government hospitals across the island. • We are also a leading provider in Taiwan’s healthcare support services segment, serving over 40% of targeted hospital beds and supporting more than 80 public and private healthcare institutions. Our core service scope spans essential functions that underpin efficient, patient-focused healthcare environments: • Assets, buildings and systems reliability under our Facility Engineering Maintenance Services (“FEMS”) and Biomedical Engineering Maintenance Services (“BEMS”), which are aligned to the Malaysian Ministry of Health’s (“MoH”) engineering policies and the Malaysian Medical Device Act 2012 (Act 737). • Keeping healthcare environments hygienic and patient-safe with extensive cleaning, infection control and sanitisation services supporting large-scale daily cleanable areas, as well as linen and laundry services delivered through dedicated laundry plants with industrial-scale linen processing and supply. • Healthcare waste management services designed to ensure strict compliance with scheduled waste regulations, delivered through specialised clinical waste incineration facilities and professional handling processes. • Portering, kitchen stewarding, visitor management, and other non-clinical hospital aide services that enable smoother ward operations and patient movement, reinforcing service responsiveness and continuity of care. To strengthen our positioning as a technology-enabled healthcare support partner, we continuously innovate our service approach. We have increased our use of automation/robotics, IoT and data analytics, supported by internal digital platforms such as UETrack™ and V-EMCC, to enhance visibility, responsiveness and performance governance. Additionally, we embed sustainability into our day-to-day operations through initiatives such as energy efficiency improvements, retrofitting projects, solar photovoltaic installations, energy management standards and indoor air quality enhancements. These are supported by internationally recognised certifications and awards across our hospital portfolio including ISO 9001, ISO 13485, ISO 14001 and ISO 45001, alongside multiple green building and safety recognitions. WHO WE ARE AND WHAT WE DO
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