UEM EDGENTA BERHAD Integrated Annual Report 2025 56 CUSTOMER SATISFACTION Description Fulfilling our customers’ expectations and quality standards while ensuring their health, safety and data privacy are safeguarded at all times. M9 Why It Is Important Our close working relationships with our customers necessitate a high degree of trust. Our responsibility is therefore not only to deliver high-quality services, but also to safeguard our customers’ most sensitive interests. Refer to Customer Satisfaction on pages 170 to 171. Risks • Financial penalties and project delays arising from quality shortfalls. • Reputational risk in the event of a data breach. Opportunities • Strengthening quality control through consistent monitoring to ensure the highest standards. • Reinforcing our data security posture and technological proficiency. Our Response • Implementing quality control systems aligned with international standards. • Conducting regular customer surveys and reviews to refine our service offerings. Stakeholders S1 S2 S3 S4 UN SDGs Capitals HUMAN RIGHTS ASSESSMENT Description Ensuring human rights and labour standards are adhered to across our value chain. M10 Why It Is Important Every person has the right to be treated with respect and dignity. We ensure this right extends not only to our employees, but also to those employed across our value chain, in accordance with local laws and globally recognised best practices. Refer to Human Rights Assessment on pages 190 to 192. Risks • Limited oversight across our value chain may not only lead to rights infringements, but also to corruption and other unethical behaviours. • New regulations obligate cross-border businesses like ours to assess human rights risks across their supply chains. Opportunities • Uplifting our vendors and building ESG awareness. • Reinforcing our reputation as a responsible employer and business partner. Our Response • Implementing human rights screening procedures as part of supplier evaluations. • Extending ethical expectations across the value chain through our Code of Conduct for Business Partners, supported by vendor engagement sessions. • Conducting internal training sessions on human rights awareness among our staff. Stakeholders S1 S4 S5 S6 S7 Capitals UN SDGs OUR MATERIAL MATTERS
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