UEM EDGENTA BERHAD Integrated Annual Report 2025 32 MD/CEO’S STATEMENT We are confident in the resilience of our business, the trust of our clients, and our progress towards building a stronger Edgenta. With labour, energy and compliance costs rising amid macroeconomic uncertainty, many clients have shifted their focus away from new investments towards maximising efficiency within existing assets. At the same time, cost pressures have prompted some organisations to reassess their outsourcing strategies, increasing the prevalence of insourcing and intensifying competition across the facilities management landscape. Against this backdrop, technology and sustainability have evolved from being competitive differentiators to mission-critical components of the client value proposition, essential tools for driving operational efficiency, transparency and cost optimisation. In response, we accelerated the productisation of our technology solutions, embedding Asseto more deeply within key contracts to integrate operational data and surface actionable insights that enhance performance and efficiency. A key feature of Asseto’s deployment is its mobile app capability, which provides stakeholders with real-time operational insights delivered directly to their mobile devices. This ensures that decision makers have immediate visibility into site conditions, allowing for rapid response and data-led decision making. By moving from reactive repairs to data driven foresight, the system ensures consistent site integrity, minimises downtime for essential services and optimises the total cost of ownership for our clients. In parallel, we scaled our energy efficiency and sustainability-led propositions, enabling asset owners to reduce environmental impact, improve asset performance and maintain compliance, often with low to zero upfront capital outlay. These actions represent a continuation of the strategic direction we have been building towards over recent years through sustained investments in technology and sustainability. They were pursued alongside ongoing efforts to strengthen standardisation, automation and cost discipline across our operations, which remain critical to protecting margins and ensuring execution consistency. Moving up the Value Chain with Asseto To meet growing demand among asset owners for more data-led decision making and performance improvement, we continued to evolve Asseto beyond its original role as a Computerised Maintenance Management System (CMMS) to become the digital infrastructure layer across the assets we manage and support. Rather than functioning solely as a maintenance system, the platform now operates as an integrated intelligence layer that consolidates assets, people, compliance and operational workflows into a unified performance environment. This positioning allows Asseto to scale across diverse asset classes and operating models while maintaining interoperability with existing client systems. Beyond operational improvements, Asseto has also strengthened contract stickiness. Contracts where Asseto is embedded demonstrate higher renewal visibility and deeper client engagement, as the platform becomes integral to performance monitoring, reporting and governance. By anchoring service delivery to transparent, data driven KPIs, Asseto increases switching costs and supports longer tenure engagements aligned to measurable outcomes. Building on its foundation in predictive maintenance and asset analytics, Asseto enables a more integrated view of the built environment by aggregating information across assets, people, energy, compliance and operations. This integration improves operational visibility, supports earlier identification of potential issues and allows for more effective prioritisation of responses,
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