ENRA Group Berhad | Annual Report 2022 40 SUSTAINABILITY REPORT ii. On-Premise Services ENRA’s IT infrastructure runs on Microsoft Windows Server Hyper-V which hosts all applications’ servers and provides on-premise services such as BASSnet System to assist us in managing our vessel MT Ratu ENRA, SQL Accounting, Active Directory, File Server and Print Server. b. Cyber Security The cyber security features and controls include on-premises data privacy and protection, internet & network security, and backup & disaster recovery of ENRA’s systems and infrastructure. These are protected with the expertise of our Group IT that oversees all of our IT assets across companies and multiple locations including Myanmar. The control and monitoring processes include: i. Strict adherence to Group IT’s standard operating procedures & manual; ii. Multiple-interval daily data backup; iii. Interconnecting all branches’ office networking & infrastructure with headquarters for remote monitoring and technical support; iv. Standardising the use of Microsoft Windows operating systems, and business-approved applications such as Microsoft Teams, BASSnet CMMS, TeamViewer and SQL Accounting; v. Standardising the use of laptops and desktops within the organization; vi. Restriction of access to internet sites that are susceptible to scam, phishing, cyber-attacks and security breaches; vii. Prompt alerts and warnings from Group IT on suspicious e-mails; viii. Segregation of WI-FI access for visitors that require registration to facilitate monitoring; ix. Application of up-to-date virus protection programs; x. Logical access control via logins and passwords; xi. Physical access controls via locks, alarms and CCTVs; xii. Disaster recovery plan with a secure offsite location; and xiii. Setup and configured our offshore vessel’s (Ratu ENRA) networking system to connect to the Group’s system. This involved connecting the onboard systems to the HQ server for monitoring, troubleshooting, data transfer, e-mail and system backup purposes. Remote surveillance via stable, reliable and fast internet and satellite connection was also made possible. c. Digital Marketing The various phases of Movement Control Orders (“MCOs”) which resulted from the COVID-19 pandemic had curtailed all public meetings, public engagement, roadshows and exhibitions, and the likes. Our property development subsidiary, Q Homes, had to quickly adapt to this new norm by adopting digitalised means for their marketing and sales strategies, among which included: i. virtual meetings via various virtual meeting platforms; ii. digitalised marketing instruments such as flyers and brochures; iii. virtual gallery; and iv. social media platforms (i.e., Facebook and Instagram).
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