CHALLENGES & OPPORTUNITIES Market volatility and competitive pressures Developed client-centric solutions and tailored our risk appetite through dynamic portfolio management and diversification Achieved sustainable business growth through rebalancing of our liquidity profile and innovative solutions Achieved income growth of 38.1% y-o-y for Financing Solutions, driven by higher fund-based income Significant gains from trading in the Non-Volatile NFBI and Sukuk market 2023 Treasury’s net profit increased by 308% compared to 2022’s mainly contributed by the NFBI from Forex and Investment Income. Forex Income increased by 652%, while the Investment Income increased by 203% Non-Retail CASATIA Ratio improved significantly from 46% in 2022 to 54% in 2023 Launched ISIA, providing avenues for investors to invest in SDG-aligned financing assets Rising demand for secure digital investment platforms amid shifting customer preferences and competition Enhanced cash management tools and optimised system functionality to improve user experience Expanded our subscriber base by 15%, reflecting improved customer satisfaction and competitive positioning Expanded eBanker Pro with PayNet’s latest solutions for streamlined financial operations and improved cash collection Challenges Mitigation Actions Results Strategic talent management and sector expertise aligned with sustainability or ESG developments Increased training opportunities for staff Fostered a culture of excellence, engagements, and adaptability within the organisation Enhanced organisational culture and governance through our new Target Operating Model (TOM) Continue to invest and build our capabilities to serve our clients better in terms of new and innovative solutions and structures and sector specialists to effectively partner our clients’ growth and progress. 94 Business Review Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2023
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