My EG Services Berhad Annual Report 2020

MY E.G. SERVICES BERHAD Regisration No. 200001003034 (505639-K) 66 0VS TUBLFIPMEFS FOHBHFNFOU UBCMF SFNBJOT VOBGGFDUFE GSPN '1 BMUIPVHI BT NFOUJPOFE FBSMJFS UIF DIBOOFM PG engagement may vary due to the pandemic): Stakeholder Group Level of Engagement Forms of Engagement Issues of Concern Outcome Achieved Government and Regulators Governments of our key markets are both our principals/ partners, as well as regulators of our operating environments High Meetings at ministerial and working levels Discussions on services requirements Discussions with regulatory authorities Participation in government and regulatory events Renewal of F HPWFSONFOU service concession Change in legislation Approval of permits We have an improved visibility of government policies and the nation’s growth agenda, and the role MYEG can play in supporting the governments’ digitalisation impetus. Customers Users of MYEG services are the cornerstone of our business High Advertising and marketing efforts Website/social media Customer service channels Customer survey and feedback exercise Online feedback via www.myeg.com.my User experience/ ease of navigation Customer service Timely delivery Product/service pricing and package We gained a better understanding of issues faced by users and customer service experiences and identified areas of improvement leading to improved customer satisfaction. Investors Institutional and retail investors, shareholders and investment analysts affect our capital acquisition High Investor briefings Announcement of financial results Announcement of company updates and developments Investor relations portal AGM Business performance Sustainability of business model %JWJEFOE QBZ PVU Good corporate governance -JTUJOH DPNQMJBODF Investors achieved a stronger understanding of MYEG’s value creation model, our strategies and the sustainability of our business, which in turn helps us attract capital investment. STAKEHOLDER ENGAGEMENT