My EG Services Berhad Annual Report 2020

ANNUAL REPORT 2020 49 Risk Description of Risk Linkage to Materiality Who Does this Risk Impact? MYEG? Employees? Society? Investors? Mitigation Action Plans Political and regulatory environment Political factors are beyond the Group’s control. However, the value of what we provide transcends the politics of the day and is meant to TFSWF UIF DJUJ[FOT Business model Customers Investors Employees Kindly refer to our Sustainability Statement on page 70 Business strategy The Group has set various targets for business performance and we remain confident of realising them. In the event that targets are not achieved, there will be clear implications on financial and OPO àOBODJBM SFTVMUT for stakeholders. Business model Customer experience Investors Employees Kindly refer to our Sustainability Statement on pages 70 and 73 -BX BOE MFHJTMBUJPO Any change of legislation by governments may lead to MYEG not complying with local laws or having to remodel its services. Cyber security Intellectual property Investors Community and general public Employees Kindly refer to our Sustainability Statement on pages BOE -JUJHBUJPO Any legal suit against the Company would have a branding and possibly financial impact as well. Cyber security Intellectual property Investors Employees Community and general public Kindly refer to our Sustainability Statement on pages BOE Talent retention Constant talent attrition impacts the collective knowledge body within the Group and may impact operational productivity. Talent retention and development Customer experience Customers Employees Investors Kindly refer to our Sustainability Statement on page OUR RISKS AND OPPORTUNITIES (CONT’D) OUR BUSINESS