My EG Services Berhad Annual Report 2020

MY E.G. SERVICES BERHAD Regisration No. 200001003034 (505639-K) 48 OUR RISKS AND OPPORTUNITIES (CONT’D) Our material risk factors remain the same as with previous years as our overall investments have not been significantly DIBOHFE FWFO XIFO HJWFO UIF POTFU PG UIF $07*% QBOEFNJD TJODF PVS F HPWFSONFOU BOE PUIFS POMJOF TFSWJDFT SFNBJO MBSHFMZ VOBGGFDUFE CZ UIJT IFBMUI TJUVBUJPO )PXFWFS XF EP OPU FOEFBWPVS QSFEJDU UIF MPOHFWJUZ PG UIF $07*% virus. Thus, we will continue to monitor the situation closely and evaluate our risk matrix if necessary. For detailed information on MYEG’s internal risk management mechanism, please refer to our Risk Management and Internal Control Statement within this report. Our risk management framework and policy is aligned to the internationally best practice ISO31000 risk management GSBNFXPSL 5IF #PBSE PG %JSFDUPST PWFSTFFT SJTL SFMBUFE NBUUFST XIJDI JODMVEF àOBODJBM BOE PQFSBUJPOBM SJTLT BT XFMM as environmental, social and governance (“ ESG ”) related risks. Risk Description of Risk Linkage to Materiality Who Does this Risk Impact? MYEG? Employees? Society? Investors? Mitigation Action Plans Cyber threat The risk of hacking, phishing, malware and other cyber threats could have an impact on service delivery resulting in downtime and affecting customer transactions. There would also be potential loss of brand trust and reputation. Cyber security Intellectual property Customers Government and regulators Community and general public Kindly refer to our Sustainability Statement on page Customer data Any breach of customer data could lead to loss of confidentiality or other issues, such as fraud, etc. Cyber security Customer experience Customers Kindly refer to our Sustainability Statement on pages BOE Technology performance Technology is a EPVCMF FEHFE TXPSE that could allow us to gain first mover BEWBOUBHFT PS CF impacted by others. Intellectual property Cyber security Business model Employees Investors Kindly refer to our Sustainability Statement on page 70 Customer experience Services that are below par may lead to customer frustration and loss of future business. Customer experience Customers Kindly refer to our Sustainability Statement on page 73 Economic The economy is beyond MYEG’s control, but as MYEG expands beyond Malaysia, NBDSP FDPOPNJD factors such as currency issues, etc. could have an impact on overall Group performance. Business model Customer experience Government and regulators Employees Community and general public Investors Kindly refer to our Sustainability Statement on page