21 GHL SYSTEMS BERHAD 199401007361 (293040-D) ANNUAL REPORT 2021 GHL MATERIALITY ASSESSMENT For this reporting period, GHL identified a total of 19 material sustainability matters, up from 14 in FY2020 as we expand the scope of our sustainability commitments. We also conducted a materiality assessment to identify the prioritisation of these matters, with the matrix illustrated below. In FY2021, material sustainability matters under the Corporate and Business Integrity pillar were ranked ‘Very High’ in the matrix, signifying its importance to GHL. High Importance to GHL’s Business Operations Importance to GHL’s Stakeholders Very High Medium 1 2 4 3 5 7 6 9 8 10 11 14 13 12 15 16 17 19 18 Corporate and Business Integrity 1. Customer Data Privacy 2. Cyber Security 3. Anti-Money Laundering Policy 4. Anti-Bribery and Corruption Policy 6. Whistleblowing Policy 9. Customer Due Diligence 5. Customer Experience 7. Technology and Innovation 8. Product and Service Quality 12. Customer Empowerment Event 10. Climate Change 15. Waste Management 19. Water Stewardship 11. Conducive Workplace 13. Talent Attraction and Retention 14. Employee Diversify and Inclusivity 16. Human Capital Development 17. Corporate Social Responsibility 18. Supply Chain Management Customer Growth Environmental Excellence Sustainable Workforce and Community SUSTAINABILITY STATEMENT CONT’D
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