20 GHL SYSTEMS BERHAD 199401007361 (293040-D) ANNUAL REPORT 2021 KEY PERFORMANCE INDICATORS For this reporting period, we established four KPIs to measure the Group’s ESG performance and achievements. The KPIs are selected with our core sustainability pillars and will be tracked on an annual basis. 100% of staff to complete annual training on the Anti-Bribery and Corruption Policy To maintain a Net Promoter Score, with a target of above 50% by FY2025 To achieve 50% reduction in carbon emissions by 2030 To conduct 4 Corporate Social Responsibility (”CSR”) programmes throughout reporting period. Customer Growth Environmental Excellence Sustainable Workforce and Community Corporate and Business Integrity Achieved Achieved Achieved In-Progress SUSTAINABILITY GOVERNANCE STRUCTURE In this reporting period, we have restructured our sustainability governance for better implementation and accountability within the company. Our sustainability leadership consists of four tiers, each with its own role and responsibility as illustrated in the diagram below. Group CEO Responsible for overall implementation and management of GHL’s sustainability performance Sustainability Working Group Data collection and implementation of ESG initiatives at operational level Sustainability Committee Propose ESG initiatives and provide oversight over current sustainability practices Board of Directors Ultimate accountability for GHL’s Sustainability Strategy SUSTAINABILITY STATEMENT CONT’D
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