22 GHL SYSTEMS BERHAD 199401007361 (293040-D) ANNUAL REPORT 2021 KEY SUSTAINABILITY DISCLOSURES We have categorised all material sustainability matters under the four sustainability pillars, and have mapped each to the relevant stakeholder groups adopted SDGs as well as the management approach. UN SDGs Material Sustainability Matters Key Stakeholder Groups Key Highlights and Management Approach Corporate Business and Integrity Customer Data Privacy • Customers 1. Periodic review of Privacy Statement with Board oversight and is publicly available to stakeholders. 2. Suffered a data leak in GHL e-pay system which was rectified by our Information Technology (“IT”) Team. 3. Publicly disclosure of data breach incident in the EDGE newspaper to remain transparent with stakeholders. Cyber Security • Regulators/ Government 1. Compliance with the Payment Card Industry Security Standards Council (“PCISSC”). 2. Dedicated IT professionals with robust company policies/procedures. 3. Established a comprehensive playbook to identify and handle suspected cyber security threats. Anti-Money Laundering Policy • Regulators/ Government • Shareholders/ Investors 1. Maintained the Anti-Money Laundering, AntiTerrorism Financing and Proceeds of Unlawful Activities Policy. 2. Periodic review of Policy with audits conducted, which did not identify any risk areas or non-compliance. 3. Comprehensive employee training on customer due diligence and detection of suspicious transactions. Anti-Bribery and Corruption Policy • Regulators/ Government • Employees 1. On-going review of Anti-Bribery and Corruption (“ABC”) Policy to ensure alignment with Malaysian Anti-Corruption Commission (“MACC”). 2. Annual training on ABC Policy, with additional MACC training for GHL Malaysia employees. 3. Group-wide on-boarding assessment, with zero operational areas identified as high risk and zero incidents of corruption recorded. Whistleblowing Policy • Employees 1. Maintained the Whistleblowing Pol icy, with translations available in the respective language of GHL’s respective country of operations. 2. Recei ved no repor ts through the whistleblowing channel in FY2021 Customer Due Diligence • Customers 1. Established a Know-Your-Customer customer due diligence (“CDD”) procedure for customer identification and background check. 2. Conducted a review of the CDD process which uncovered a potential risk area that was amended promptly. SUSTAINABILITY STATEMENT CONT’D
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