OUR VALUE CREATION PROCESS AND BUSINESS MODEL Financial capital Shareholders’ equity, debt and reinvested capital – is a critical input in executing our business activities and in generating, accessing and deploying other forms of capital. Balancing the short-term interests of investors with longer-term growth objectives, and with some of the interests of other stakeholder groups, remains an essential objective. Manufactured capital Our physical assets drive our best value creation capabilities. They include our headquarters that houses our corporate office and customer service centre. Other key manufactured capitals include our motor fleet to support delivery services and operating branches across Malaysia. Intellectual capital Our proprietary, self-developed, Malaysian made technology and intellectual properties power our business model. It is the intangible quotient of our idea generation and innovation processes that allows us to maintain our competitive edge in a dynamic market, both locally and internationally. Human capital The technical and managerial skills, productivity and wellbeing of our people – coupled with a company culture and governance systems that foster innovation and compliance – are critical to our long-term success. Investing in our people is one of the most significant costs to our business. Social and relationship capital The innate partnerships, collaborations and interactions that we have developed over time that allows us to best understand our marketplace and many stakeholders and how best to develop our value creation approach from a shared perspective. RM1.88 billion in assets RM904,077 million in share capital RM75.82 million cash and cash equivalents at beginning of year RM6.6 billion in market capitalisation 351,780 square feet (“sf”) corporate MYEG Tower 45,328 sf customer service centre located within in MYEG Tower 101 operating e-services centres and 907 kiosks nationwide. Self-developed technology Logo copyright Online finance services made possible via our moneylender’s license Road safety diagnostic kit Decentralised application 2,308 staff strength - 25 helpdesk staff and 21 over-the-counter staff (HQ only) - 172 management staff Long-standing industry knowledge, experience and expertise Empowered organisational culture Talent development and retention programmes Proactive stakeholder engagements, dialogues, development of joint ventures and strategic agreements, etc. with governments, regulators, communities, vendors and others. To realise our vision, we strive to: - optimise our current technological capabilities - develop employee potential Our Business Strategies Realise Our Vision and Mission We are cognisant of and continue to mitigate against financial, business and operational risks and sustainability related matters: Please see Sustainability Statement for mitigation measures We adapt and leverage on relevant macro factors in key markets. Digitalisation to enhance e-Government services delivery. Emerging technology like blockchain and AR to improve delivery of services. Our Opportunities Going Forward Our model takes into account the aspirations, demands, rights and perspectives of multiple stakeholders: OUR CAPITALS SPECIFIC INPUTS BUSINESS OPERATING MODEL Shareholders Community and General Public Investors Customers Government and Regulators Employee Cyber Security Business Model Intellectual Property Customer Experience and Satisfaction Energy Efficiency and Consumption Environmental Footprint Management Talent Retention and Development Workforce Inclusivity and Diversity Occupational Safety and Health Community Investment To be a high value-added provider of globally competitive IT services Long Term / Future Orientation (4-10 years) Customer oriented Invest in the future Sustainable business Moderate risk profile Short / Present Term (1-3 years) Improve existing product Enhance customer experience Innovate and grow Develop capable employee Materiality Matters STAKEHOLDERS To realise our vision - enhance stakeholders’ confidence - increase revenue growth through market and product expansion and continuous innovation Mission Vision VALUE CREATION MODEL The chart below provides a snapshot view of MYEG’s value creation approach and the actual financial and non-financial values (outputs and outcomes) created for FY2022. The creation of outputs and outcomes is provided from a multi-capital perspective as measured against the inputs consumed, also from a multi-capital perspective. However, for IAR2022, beyond just providing the values created, MYEG has attempted to also measure performance across its capitals by using various performance ratios. These performance ratios enable a more accurate measurement of improvement in performance over time. 58
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