My EG Services Berhad Annual Report 2022

MATTERS IMPACTING VALUE CREATION CHANGING TECHNOLOGICAL / DIGITAL LANDSCAPE Without a doubt, continued disruption in technologies, in particular digital technologies remains a double-edged sword to enterprise value creation. The constant and swift changes provide both risks and opportunities to MYEG’s business model, which is dependent on its digital capabilities. The ability to acquire and deploy new technologies to improve the business model and service delivery towards delivering enhanced experiences while staying ahead of the competitive curve is pivotal in its continued growth and success. Risk Solutions being developed internally by the Group or with external partners may face the risk of technological obsolescence due to the rapid emergence of new technologies. Capitals consumed for the development of technologies, primarily financial and human capitals, may be lost if developed technologies are subsequently made obsolescent. Opportunities As prior mentioned, the fast-changing technology landscape also presents opportunities for MYEG to enhance its existing capabilities, to enhance its business processes and develop new offerings. One clear area of opportunity is blockchain, which MYEG has ventured into (Refer to Strategies to Sustain Value Creation Section). Business Strategies MYEG continues to focus on improving its technological capabilities, which includes internal research and development as well as through external collaborations. Among MYEG’s key initiatives is its ongoing pivot to blockchain technologies (refer to Strategies to Sustain Value Creation Section). Significant Capitals Maintaining its technological prowess entails significant financial capital expenditure as well as continued focus on developing human and intellectual capitals. Competitive Marketspace Talent Recruitment And Retention Global And Domestic Macroeconomic Conditions Post The Pandemic Changing Technological / Digital Landscape Abrupt Changes in Government Policies Cybersecurity Threats 42

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