p.90 UEM EDGENTA BERHAD INTEGRATED ANNUAL REPORT 2022 BUSINESS REVIEW HEALTHCARE SUPPORT With its growing repertoire of technology-based solutions, our Healthcare Support division is the region’s foremost hospital support services provider for 250 healthcare institutions across Malaysia, Singapore and Taiwan. p.91 1 2 3 4 5 6 7 8 9 MANAGEMENT DISCUSSION & ANALYSIS HEALTHCARE SUPPORT KEY INITIATIVES RESULTS Acquire new customers and secure renewal of existing contracts • Successfully secured and completed the Replacement Through Maintenance (“RTM”) programme for the installation of 32 units of BEMS asset, including Direct Digital Radiography, Ultrasonic Scanning System, Mobile Radiographic (X-ray)and Mammography • Mobilised services across a range of healthcare institutions in Malaysia, including: Integrated Facility Management (“IFM”) services at ALTY Orthopaedic Hospital Kuala Lumpur Housekeeping services at KPJ Perdana Medical Centre, Anson Bay Medical Centre, Sri Kota Medical Centre, IHT Rehabilitation Centre Nusajaya and IMU Hospital Hospital aide and portering services at Pantai Hospital Kuala Lumpur and Loh Guan Lye Specialist Centre HWMS at Sunway Medical Centre Penang • Mobilised 11 new IFM, managing agent and housekeeping projects in Singapore • Successfully renewed seven major healthcare contracts in Singapore Carry out exploration and expansion activities • Embarked on the strategic expansion of new initiatives in healthcare facilities management, technology, training and consultancy • Initiated collaborations with healthcare digital solution providers to expand our SaaS offerings • Launched our hospitality business in Singapore with the provision of room attendant and laundry attendant services at Swissotel The Stamford and Fairmont Singapore • Commercialised our UETrackTM - Smart Toilet System, with 53 toilet panels installed at nine polyclinics across Singapore Drive operational excellence and service delivery improvements • Expanded BEMS IOT (Asset Utilisation and Monitoring System - AUMS) in Hospital Sultanah Maliha to 40 asset types in terms of sensor application and dashboard development • Enhanced productivity by implementing automation and robotics solutions, including: Automated escalator handrail sanitisers Robotic floor scrubbers (LionsBot LeoScrub, Avidbots Neo and Ecobot Scrubber) Whiz robotic vacuum sweepers • Established our Digital Command Centre in Singapore to centralise and integrate digital information captured through various UETrackTM programmes Smart Facilities Management Services Facility Engineering Maintenance Services (“FEMS”) Biomedical Engineering Maintenance Services (“BEMS”) Healthcare Waste Management Services (“HWMS”) Environmental Services Cleansing Services (“CLS”) Linen and Laundry Services (“LLS”) Portering Services Health Attendant Services Kitchen Stewarding Services Disinfection Services Managing Agent Services Hospitality Services Facilities Management Services (“FMS”) Sustainability Programmes (“SP”) Project Management Services Digital & Cloud-Enabled Solutions Visitor Management Services KEY FOCUS AREAS
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