S1 Engagement Frequency: Yearly Annually As Needed Monthly Daily Weekly Quarterly Bi-Yearly Ongoing BOARD OF DIRECTORS AND EMPLOYEES KEY TOPICS AND CONCERNS RAISED METHOD OF ENGAGEMENT • Protection and preservation of core businesses to remain relevant and self-sustaining • Focused growth that balances priorities in delivering value • R egular updates on dynamic changes in our operating markets, as well as our approach to mitigate risks • Care and support for employees’ wellbeing and prompt addressing of concerns • Employment matters and updates in corporate decisions and information • Sustainability of the business including ESG risks • Frequent measurement, monitoring and reporting of enterprise risk Board and Board Committee meetings Board strategy meetings and retreats Interaction with employees and people’s manager during meetings Announcements on corporate developments, campaigns and topical updates Employee focus group discussions, virtual talks and dialogues Employee engagement surveys Employee induction programmes and engagement activities STAKEHOLDER ENGAGEMENT STAKEHOLDER ENGAGEMENT We held engagements with our stakeholders regularly – across a variety of purpose-fit platforms – to better understand the impacts of our business. This enables the development of strategies that deliver shared and long-term value creation, safeguarding the interests of the Group. METHOD OF ENGAGEMENT KEY TOPICS AND CONCERNS RAISED OUR RESPONSE • Maintaining open dialogues with clients and partners to develop shared understanding and establish mutually beneficial solutions in addressing challenges • Implementing automation and digital solutions to enhance productivity and mitigate against manpower shortages • I mplementing sustainability solutions, e.g., procurement of environmentally friendly cleaning solutions, paper and plastic products • Implementing various measures to enhance safety, e.g., heightened safety inspections by workplace safety and health leads to reinforce and enhance safety culture across various projects S2 Ad-hoc meetings Client satisfaction surveys and sustainability surveys Industry thought leader programmes as speaker/representative Industry conferences and exhibitions Printed marketing materials, digital and social media • Quality of service delivery • Enhancement of technical knowledge in service delivery and the sharing of best practices across hospitals • Contingency planning to mitigate business risks impacting service delivery • Operating in the endemic environment and our approach to its challenges • O ur approach to manpower shortages, maintaining employee wellbeing and maintaining a strong talent pool • T ransformation of products and services through innovation, automation and technological advancements • Sharing of best practices in managing sustainability, e.g., procurement processes, environmentally friendly products • Health and safely compliance at work and construction sites • Enhancement of safety requirements and the fostering of a safety-first culture CLIENTS AND PARTNERS OUR RESPONSE • Constantly developing creative solutions in order to maintain a balanced approach towards achieving corporate objectives and overcoming business challenges • Ensuring achievements in the expansion of new business and projects while delivering continued cost optimisation and maintaining manpower sustainability • Implementing various strategies to stabilise manpower concerns in order to achieve service level deliverables • Addressing staff concerns through clear and regular communication • Providing on-the-job and structured trainings to provide employees with skills needed to perform their roles • Holding management town halls, dialogue sessions and feedback meetings • Developing a 2-year sustainability roadmap which defined our sustainability action plans based on our material matters • Formulating intervention plans to mitigate sustainability risks p.56 p.57 1 2 3 4 5 6 7 8 9 VALUE CREATION UEM EDGENTA BERHAD INTEGRATED ANNUAL REPORT 2022
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