100 AL-SALAM REIT Property Total No. of Complaints /Issues Received Satisfaction Survey Score (%) KOMTAR JBCC 296 80 Menara KOMTAR 206 82 Pasaraya Komuniti @Mart Kempas 260 83 The REIT continued to support the tenants during the endemic phase of COVID-19 by providing rental rebates to ease their burden in these trying times. HEALTH AND SAFETY GRI 403-1 | 403-2 | 403-4 At Al-Salām REIT, we strive to achieve zero work-related injuries resulting in employee permanent disability or fatality by adopting stringent OHS practices. Employees are expected to take ownership of OHS issues, and proactively report all OHS-related incidents, alongside non-compliance and non-conformities. The Manager regularly monitors the operations and properties to control workplace safety risks, and strives to eliminate or minimise them through various measures. At each property, there is an established Emergency Response Team (“ERT”). The ERT consists of a chairman, secretary, employer and employee representatives. The employer representatives are further broken down into various categories, such as the health, training and investigation bureaus. Under the ERT, there are three (3) main teams, namely the Fire Fighting Team, Search and Rescue, and the First Aid Team. Such a structure allows for an immediate and efficient response in the face of an emergency. The REIT has also established a fire fighting system, and conducted fire drills once a year before the pandemic. All tenants are notified of emergency and evacuation procedures through letter and email. Hazards Identification and Risk Assessments (“HIRAC”) are conducted and reviewed annually, or when appropriate by the Operations Manager or Head of Technical department from the REIT’s property managers, DASBPM, within their managed properties. The scope of the HIRARC includes electrical risks, machinery, and technical activities. A comprehensive HIRARC register is maintained to understand the risks associated with operations and the corresponding mitigation measures. DASBPM has also adopted various procedures addressing safe work culture when working within rooms of high voltage, and when operating the genset. All workers responsible for these works are expected to wear the appropriate gear and abide by the relevant procedures. In 2022, the Manager continued to safeguard the health of employees from the spread of COVID-19. The two doses of COVID-19 vaccination for all staff at the REIT’s properties was mandatory. As we continue to adapt to the new norms and safe lifestyle, the REIT is forthcoming with hygiene and safety practices at workplace. Employees’ concerns and anxiety are mitigated by proactively highlighting workplace sanitary health practices, the provision of safety and health equipment, and with sharing of guidelines by Ministry of Health. In this reporting period, there was zero work-related fatality or permanent disability as a result of the effective implementation of health and safety measures stated above. Human Rights and Labour Standards The Manager upholds and respects the fundamental principles set out in the Employment Act 1955, and prohibits all forms of child, forced and bonded labour throughout operations. The Manager also strives to provide a safe and mutually respectful workplace environment that is free from violence, harassment, humiliation and intimidation of a sexual nature. We have no acts of discrimination or human rights violation to report in 2022. HUMAN CAPITAL DEVELOPMENT GRI 401-1 | 401-2 | 404-1 | 404-2 We actively seek innovative, dynamic and talented individuals, both internally and externally, with the right experience level to support our growth. Our talent management programme addresses the development of organisational core competencies as well as position-specific competencies. During the annual performance and career development review, all employees are highly encouraged to openly discuss their performance and aspirations with their supervisors, as well as to identify any training needs. SUSTAINABILITY STATEMENT
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