A L - S A L Ā M R E I T A N N U A L R E P O R T 2 0 2 1 90 SUSTAINABILITY STATEMENT Property Total No. of Complaints/ Percentage of Complaints/ Issues Received Issues Resolved (%) KOMTAR JBCC 767 98 Menara KOMTAR 598 98 Pasaraya Komuniti @Mart Kempas 302 95 In light of the pandemic, the REIT has also had to navigate the effects of the pandemic on its tenants and customers. To support them through these trying times, the REIT implemented various initiatives. Health and Safety At Al-Salām REIT, the health and safety of employees, tenants and customers is taken seriously, and the REIT strives to embed a culture of accident prevention and risk management throughout operations. At each property, there is an established an Emergency Response Team (“ERT”). The ERT consists of a chairman, secretary, employer and employee representatives. The employer representatives are further broken down into various categories such as the health, training and investigation bureaus. Under the ERT, there are three (3) main teams, namely the Fire Fighting Team, Search and Rescue, and the First Aid Team. Such a structure allows for an immediate and efficient response in the face of an emergency. The REIT has also established a firefighting system and conducted fire drills once a year before the pandemic. All tenants are notified of emergency and evacuation procedures through letter and email. The Operations Manager or Head of Technical department from the REIT’s property managers, DASBPM, conducts hazard identification, risk assessment and risk control (“HIRARC”) procedures within their managed properties. The scope of the HIRARC exercise includes electrical risks, machinery, and technical activities. A comprehensive HIRARC register is maintained to understand the risks associated with operations and the corresponding mitigation measures. DASBPM has also adopted various procedures addressing safe work culture when working within rooms of high voltage, and when operating the genset. All workers responsible for these works are expected to wear the appropriate gear and abide by the relevant procedures. It was also imperative that the Manager safeguard the health of employees from the spread of COVID-19. While most employees worked from home, those who were in the office were required to adhere to all relevant SOPs. Vaccination of all staff at the REIT’s properties was mandatory. an Ren D d sanitisation tal assistance ai ly disinfection 03 01 pass Sea Aw discounts son parking areness 04 02
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