A L - S A L Ā M R E I T A N N U A L R E P O R T 2 0 2 1 82 SUSTAINABILITY STATEMENT Stakeholders Areas of Interest Method of Frequency of Engagement Engagement • Safety and health • Complaint management • Ongoing • Facilities or services provided in • Social media such as Facebook, • Monthly the building Instagram • Promotion or sales offers by • Emails tenants Customers • Social contribution • Community events • By event • Foodbank/voluntary works Local Communities • Compliance to regulations • Quarterly compliance report to • Quarterly • Labour practices the BoD • Transparency and disclosures • Announcements, notifications & • Quarterly, halfyearly, as reporting and when required • Compliance audits • Annually Regulatory Agencies & Statutory Bodes • Transparent procurement process • Evaluation & performance • Ongoing • Business ethics reviews • Compliance to MACC Act • Ongoing • Procurement Policy • Ongoing Service Providers & Suppliers • Income & expenditure • Monthly report • Monthly • Leasing & total occupancy • Monthly meeting • Monthly • Marketing & promotions • Maintenance summary • Security, housekeeping & parking Property, Service, Maintenance Managers The material sustainability matters represent Al-Salām REIT’s most pressing ESG risks and opportunities MATERIAL SUSTAINABILITY MATTERS Materiality Assessment The principles of materiality assessment have proven to be effective in identifying and prioritising material sustainability matters pertinent to the business and to the stakeholders. In the year under review, Al-Salām REIT has reassessed and reprioritised the material sustainability matters to account for changes across the business landscape due to the pandemic. The initial stage of the assessment consists of a benchmarking exercise to determine the relevance of the REIT’s FY2021 material sustainability matters. Based on the results of this exercise, the REIT decided to remove, retain and consolidate several matters, as presented in the next page. A total of 15 material matters were then ranked using an online survey platform, and plotted on a materiality matrix.
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