S E C T I O N 4 S U S T A I N A B I L I T Y S T A T E M E N T 81 SUSTAINABILITY STATEMENT Sustainability Governance The Board of Directors (the “Board”) of DRMSB forms the apex of Al-Salām REIT’s sustainability governance structure. The Board is assisted by the Board Audit and Risk Committee (“BARC”). Discussion of potential ESG risk areas is conducted by the Enterprise Risk Management Committee (”ERMC”), who report to the BARC. Implementation difficulties on ESG issues are reported directly to the Board. Monitoring of implementation and achievement of targets is discussed at the Property Managers meeting. ENGAGING STAKEHOLDERS The REIT defines its key stakeholders as those with a significant interest, impact and influence on its business operations. During these trying times, it is crucial to maintain a trusted and long-lasting relationship with stakeholders to uphold the REIT’s reputation, improve the REIT’s performance and manage their expectations. Driven by its purpose to create value for its stakeholders, the REIT has effectively engaged with them to obtain their views and feedback on areas of interests. Stakeholders Areas of Interest Method of Frequency of Engagement Engagement • Staff performance and • Performance appraisal and • Yearly development career development plan • Business strategies, objectives, • Townhall • Yearly achievements • Revision of salary package • Every 3 years • Staff wellbeing • Work-life balance • Ongoing Employees • Employee benefits • Corporate financial performance • AGM • Yearly • Corporate governance • Corporate website • Minimum quarterly • Investor relationship • Annual & quarterly reports • Yearly & quarterly management • Investor relations briefings • Quarterly • Environmental matters • Investment criteria/policy • Yearly Investors • Safety of assets • Safety and health • Tenant satisfaction survey • Twice a year • Communication and tenant owner • Joint community programme • By event relations • Complaint management - • Monthly • Mall/Building facilities ServeDeck • Environmental matters • Promotion on green/renewable • Ongoing Tenants • Activities, programmes or energy and waste management marketing campaigns to increase efficiency footfall 04 Property Managers 01 02 Board of Director Board Au and Ris 03 dit k Enterprise Risk Management Committee Committee
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