SUSTAINABILITY STATEMENT MATERIALITY MATTERS (cont’d) FY2025 saw new and ongoing developments in various sectors that Zetrix AI has services in, and more can be found in the Management Discussion and Analysis section of this report. The Group is constantly vigilant of the political landscape as it continues to adopt measures to mitigate all risks arising from periodic uncertainties surrounding the government. The following measures have therefore been put in place through the years and maintained in FY2025: Information accuracy Customer service skills Waiting time Improving products, solutions, and customer experience to provide best-in-class services to maintain our market leadership in e-services as well as to safeguard our branding and logos, which are mainly done by maintaining existing Intellectual Property (“IP”) and trademarks or by applying for new IP only when necessary (see page 99 for more information on our Intellectual Property); Market diversi cation to expand our business opportunities in various geographical regions; Ensuring a balanced and diversi ed revenue mix between e-Government and commercial services; Employing sound ethical business practices aligned with the laws of countries we operate in (see page 99 for more information on our Ethical Work Conduct and Policy section); Conducting a comprehensive legal review and due diligence to ascertain the level of risk associated with governmental or legal issues (if any); Continuing investing in innovation as a key driver for Zetrix AI to help the economies in which it operates in to make a quantum leap to greater growth and wealth creation; and Active engagement and management of relationships with Government of cials and regulatory authorities at the working and ministerial levels to mitigate potential changes in legislation (see page 87 for more information on Stakeholder Engagement); Remaining apolitical in our dealings with Governments and of cials and in our public communication to manage public perception; 1 2 3 4 5 6 7 8 Formed strategic collaborations with market leaders, including a teaming arrangement with HeiTech Padu on NIISe-related projects, to strengthen Zetrix AI’s delivery capabilities and sustain its relevance as a service provider to the Government. 9 A market-by-market approach to addressing specific legislative changes and government law-making decisions has also been put in place. Zetrix AI has been, and always will be, driven to continue lending its industry expertise and organisational resources to aid the Group’s government partners and their citizens. 98
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