SUSTAINABILITY STATEMENT MATERIALITY MATTERS (cont’d) SUSTAINABILITY STATEMENT Having these IT safeguards in place reduces Zetrix AI’s chances of being exposed to a future cyberattack whilst also preparing the Group in case one does occur through a united front. There were zero substantiated complaints concerning breaches of customer privacy and losses of customer data. No data breaches or framework non-compliances occurred during the year under review. FY2023 FY2024 FY2025 Number of substantiated complaints concerning breaches of customer privacy and losses of customer data 0 0 0 Number of data breaches or framework non-compliances 0 0 0 BUSINESS MODEL GOVERNMENT PARTNERSHIPS As a long-standing provider of technology and solutions for the delivery of e-government and commercial services, Zetrix AI operates at the intersection of technology and governance to support national digital-economy objectives. By deploying digital platforms, the Group continues to simplify and streamline transactions and processes for governments, businesses and individuals; improving efficiency, security and user experience. In FY2025, Zetrix AI continued to strengthen and scale its advanced digital capabilities, including blockchain solutions and the growing application of AI, to enhance the reliability and scalability of its platforms and services. These capabilities support more seamless digital delivery, stronger verification and enhanced automation across relevant use cases, while enabling the Group to expand its ecosystem of real-world applications. Building on its Web3 development agenda, Zetrix AI remains focused on enabling more efficient and secure crossborder interactions, particularly in areas linked to trade facilitation and digital interoperability. Key services such as ZTrade continued to gain traction, supported by deeper integration with China’s GACC Single Window platform, alongside the continued development of complementary offerings such as ZCert and digital identity-related solutions. FY2025 also marked a phase where several real-world decentralised applications progressed further, supporting the strategic expansion of the Zetrix AI ecosystem. Major developments introduced and strengthened during the year included progress on Digital ID applications, the launch of NurAI, and the pioneering roll-out of the JMYR ringgit-pegged stablecoin, underscoring the Group’s emphasis on harnessing the transformative potential of AI and blockchain. At the national level, FY2025 saw the MBI become fully operational, designed to address ecosystem fragmentation and enable interoperability across public and private chains while anchoring applications such as digital identity, supply chain verification and asset tokenisation. Zetrix AI expects these ecosystem-wide developments to support broader adoption and create longer-term opportunities as the deployment of AI and blockchain services increases at both national and regional levels. Beyond these growth areas, Zetrix AI’s e-government services continued to deliver resilient performance in FY2025 and remained a solid contributor to Group revenue. The Group’s ability to evolve its business model, while leveraging its established expertise to deliver innovative solutions for governments, businesses and individuals, continues to position Zetrix AI as a key player in shaping the future of digital governance and transactions in the region. However, operating as a partner to the government, Zetrix AI recognises the inherent susceptibility to fluctuations induced by political dynamics and policy shifts. Political goings-on and such occurrences undoubtedly impact our financial and non-financial value creation capabilities to a certain extent. In response to such challenges, Zetrix AI adopts a proactive approach, extending its reach into blockchain and other commercial sectors as well as diversifying into multiple geographies. This strategic diversification not only mitigates risks associated with single government-related uncertainties, but also fortifies its resilience in the face of evolving economic landscapes. Strategic collaborations with other market leaders are also an approach actively taken to broaden and deepen the Group’s involvement in specific areas of interest, with its teaming arrangement with HeiTech Padu on projects like NIISe standing out as an example of how the Group is sustaining its relevance as a service provider to the Government. 97
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