VALUE CREATION MODEL OUR VALUE CREATION PROCESS AND BUSINESS MODEL FINANCIAL CAPITAL All nancial resources consumed and created by the business model and consumed towards accessing, deploying and creating other forms of capital. These include shareholders’ equity, debt and reinvested capital, cash and bank balances and Group assets and liabilities. MANUFACTURED CAPITAL All physical assets leveraged to execute the business model, implement business strategies and to develop and deliver products and services. These include ICT infrastructure, physical buildings such as the headquarters that houses our corporate o ce and customer service centres / branches across Malaysia and the Group’s eet of vehicles, machinery and equipment, including company vehicles. INTELLECTUAL CAPITAL Intangible assets such as intellectual property, business know-how, internal process and controls, including standard operating procedures, market insight, understanding and more. Intellectual capitals may include research ndings as well as patents, proprietary technology, trademarks, copyrights and more. It also includes the collective knowledge, experience and expertise of the Group’s management and its workforce. HUMAN CAPITAL The technical and managerial skills, productivity and wellbeing of all employees across the Group, coupled with a company culture and governance systems that foster innovation and compliance. SOCIAL CAPITAL The nature and dynamics of Zetrix AI’s relationships with multiple stakeholders, both internal and external and how these play a role in in uencing the e ectiveness of the business model as well as capital and resource allocation. These include the innate partnerships, collaborations and interactions developed over time. Social capital also includes the equity value of the Zetrix AI brand. NATURAL CAPITAL All natural resources and materials consumed such as energy, land, water, construction materials and others. RM3.22 billion in assets at the beginning of the nancial year. RM1.32 billion in distributable retained pro ts at the beginning of the nancial year. RM84.14 million cash and cash equivalents at beginning of the nancial year. RM7.39 billion of market capitalisation as at the start of 2025. RM190.75 million raised via private placement in 2025. 351,780 square feet (“sf”) corporate Zetrix Tower. 11,206 sf customer service centre located within Zetrix Tower. 11,808 sf ASEAN China AI Lab located within Zetrix Tower. 101 operating e-services centres and 907 kiosks nationwide. Foreign workers’ hostels in Selangor and Melaka, with new facilities in the works in Penang and Johor. Fleet of vehicles comprising motorcycles, cars and trucks. Zetrix AI business model. Intellectual property and proprietary business / industry knowledge. The Zetrix blockchain platform and related decentralised applications. Zetrix AI’s Web3 capabilities. Online nance services made possible via moneylender’s licence. Sta strength of 2,059 at the beginning of the nancial year. 34 helpdesk sta and 4 over-the-counter sta . Long-standing industry knowledge, experience and expertise. Empowered organisational culture. Talent development and retention programmes Mandatory and proactive stakeholder engagements, dialogues, joint venture partnerships, strategic agreements, knowledge sharing and transfer of technology initiatives and more. Annual Corporate Social Responsibility (”CSR”) expenditures. 11,797.14 GJ of energy consumed. 95,968.24 litres of fuel consumed. 2.40 million kWh of electricity consumed. 211.99 m³ of water consumed. To realise our vision, we strive to: optimise our current technological capabilities. develop employee potential. enhance stakeholders’ con dence. increase revenue growth through market and product expansion and continuous innovation. We are cognisant of and continue to mitigate against nancial, business and operational risks and sustainability-related matters: Please see Sustainability Statement for mitigation measures We adapt and leverage on relevant macro factors in key markets. Digitalisation to enhance e-Government services delivery. Emerging technologies like blockchain and AI to improve delivery of services. Our Opportunities Going Forward OUR CAPITALS SPECIFIC INPUTS BUSINESS PROCESS AND OPERATING MODEL To be a high value-added provider of globally competitive IT services. Our Business Strategies Realise Our Vision and Mission Long Term / Future Orientation (4-10 years) Customer-oriented. Invest in the future. Sustainable business. Moderate risk pro le. Short / Present Term (1-3 years) Improve existing product. Enhance customer experience. Innovate and grow. Develop capable employees. Materiality Matters Our model takes into account the aspirations, demands, rights and perspectives of multiple stakeholders: Shareholders Community and General Public Investors Customers Government and Regulators Employees STAKEHOLDERS Cyber Security & Data Privacy Political / Regulatory Changes Technological Innovation Anti-Corruption Product / Service Quality Climate Change & Emissions Energy Management Waste & E-Waste Water Consumption Economic Values Generated Talent Management Risk Management Human Rights Practices Occupational Health & Safety Competitive Marketplace Diversity, Equity & Inclusion Local Community Development VISION MISSION As always, Zetrix AI’s value creation model provides an integrated and concise view of the operation and execution of its business model. The creation of outputs and outcomes is provided from a multi-capital perspective as measured against the inputs consumed, also from a multi-capital perspective. 62
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