01 | ABOUT NEXG 02 | OUR LEADERSHIP 03| OUR PERSPECTIVE 04 | SUSTAINABILITY 05 | GOVERNANCE 06 | FINANCIAL STATEMENTS 07 | OTHER INFORMATION ANNUAL REPORT 2026 CUSTOMERS' SATISFACTION (CONT'D) OUR PROGRESS (CONT'D) The Group continues to monitor operational performance and customer feedback to support continuous improvement and service excellence. ENVIRONMENTAL ENVIRONMENTAL COMPLIANCE WHY IS THIS IMPORTANT? OUR APPROACH As a trusted provider of national security identity and digital solutions infrastructure, the expectations placed on how we manage our operations grow with it. Maintaining certified environmental management systems across our facilities and upholding a clean compliance record reflects our accountability to the regulators, clients, and communities we serve. A lapse in environmental governance carries consequences that may affect our operations and reputation. NexG manages our environmental responsibilities through a layered governance structure that connects Group-level policy to site-level practice. At the Group level, our Sustainability Policy and Environmental Commitment set the direction, establishing what we stand for and what we expect of our operations. This is given practical form through our Environmental Management System ("EMS"), which governs how environmental performance is monitored, how incidents are identified and addressed, and how we drive continuous improvement across facilities. Our EMS is aligned with ISO 14001:2015, and certification under this standard is maintained at our key manufacturing and personalisation sites, namely at PJ223 and Meru facilities. This requires sites to undergo regular external audits and demonstrate active performance monitoring and documented corrective action processes, providing independent verification that our environmental governance meets a recognised international benchmark. Sustainability STATEMENT (Cont’d) SMART IDENTITY CARDS FY2024 FY2025 FY2026 Production Delivered (pieces) EMV CERTIFIED CARD PERSONALIZATION FY2024 FY2025 FY2026 Total Amount of Personalised Card Manufactured Pieces Customer Satisfaction Survey 86.3% 86.5% 85.8% Customer Service Level Agreements Adherence (%) 58
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