01 | ABOUT NEXG 02 | OUR LEADERSHIP 03| OUR PERSPECTIVE 04 | SUSTAINABILITY 05 | GOVERNANCE 06 | FINANCIAL STATEMENTS 07 | OTHER INFORMATION Sustainability Statement OUR APPROACH (CONT'D) PRODUCT SAFETY & QUALITY (CONT'D) Sustainability STATEMENT (Cont’d) ICAO-COMPLIANT e-PASSPORTS FY2024 FY2025 FY2026 Production Delivered According to Financial Year (pieces); Total Supply Delivered According to Contract Quantity (%) Booklet 3,210,000; 70.5% 2,660,000; 84.3% 1,600,000; 92.6% Passport Chip 3,210,000; 71.4% 2,660,000; 85.3% 1,600,000; 93.7% Data Page 2,932,480; 65.2% 2,932,480; 83.3% 1,790,442; 94.3% Passport-related Maintenance Services (%) Chip Maintenance Resolution rate 100.0% 100.0% 100.0% Resolved log <24 hours 90.5% 98.1% 100.0% Resolved log >24 hours 9.5% 1.9% 0.0% Data Page Resolution rate 100.0% 100.0% 100.0% Resolved log <24 hours 80.4% 98.1% 95.5% Resolved log >24 hours 100.0% 100.0% 100.0% Autogate Maintenance Resolution rate 100.0% 100.0% 100.0% Resolved log <24 hours 89.9% 92.0% 81.8% Resolved log >24 hours 10.1% 8.0% 18.2% Facial Live Capture Resolution rate 100.0% 100.0% 100.0% Resolved log <24 hours 85.8% 97.9% 100.0% Resolved log >24 hours 14.2% 2.1% 0.0% Annual Customer Satisfaction Rating (%) 82.8% 86.5% 88.5% 57
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